automation and Omnichannel chatbot setup and implementation for new ecommerce buisness
Budget ₹1500-12500 INR
We are starting an online business website hosted on WordPress. Currently using Tidio on WordPress.
We are looking for someone who can setup complete solutions for the following requirement
Require a unified interface for linking customer support, Order updates, and other chatbot communications via :
website - WordPress/Woocommerce
The flow is to be designed in a way that achieves the following requirements
Customer Queries via predefined Q/A - For Website, Instagram, FB, and Whatsapp
Raising customer complaint tickets which will be handled by the customer service person - Via Email
Sending out order updates via multiple channels - For order acceptance, shipping/tracking, and sending product installation guides with WhatsApp and emails.
Any other way you can automate/streamline the process Please suggest?
Please mention what platform you are recommending for this as well as the average monthly subscription costs associated with that platform.
Our aim is to achieve the required tasks with a single platform so it is easy to manage, to automate the repetitive tasks and updates associated with e-commerce to ensure timely communications with the customers.
8 freelancers are bidding on average ₹6850 for this job
Hi, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on WordPress Please come over chat and discuss your requi More
Hello, I read your requirement and get to know you want to integrate chat boat with social media. I'm an experienced web developer with over 9 years in the industry. My expertise includes: WordPress customization and More