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Full-time Customer Support Representative

Who Are We?

We are a business to consumer product with a mobile application that enables on-demand storage in retail stores in four major markets: New York City, Washington DC, Boston and Philadelphia. We utilize existing space to facilitate transactions between customers looking for short-term storage and retail stores willing to hold for a fee.

Your role is to manage all of our company’s customer and retail store support. You must become learn the needs of our business quickly and communicate our brand voice. You will work closely with the CEO acting as his right hand person. All training manuals will be handed off to you so you can learn quickly

Responsibilities (in order)

Daily website live chat

Daily customer reservation management

Check-in and check-out customers as needed

Refunds through Stripe

Daily answer customer and store calls during business hours

Daily customer and retail store follow up response emails

1 per week curate Twitter, Facebook and Linked with articles

Bi-monthly email blast to current and new users (will export from database into Mailchimp)

Calendar scheduling as needed

Must be “very” proficient in the following

Strong written and verbal skill

Google Drive suit of services (Spreadsheets, docs, etc.)

Hootsuite (social media management

Stripe

Excel as needed

Other Requirements

Highly organized and punctual

Fast learner

Work with honesty and integrity

Aim to delight

Easter Standard Time Work Hours

Monday: 8am - 1pm

Tuesday: 8am - 1pm

Wednesday: 8am - 1pm

Thursday: 8am - 1pm

Friday: 8am - 1pm

Saturday: 10am - 3pm

Sunday: 10am - 3pm

Total Hours - 40

Skills: Email Handling, Mailchimp, Social Media Management, Stripe, Writing

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About the Employer:
( 2 reviews ) New York, United States

Project ID: #17762865

39 freelancers are bidding on average $6/hour for this job

rishabh19980924

hello sir/madam I have read the details of your job and assure you a great result because I can fulfill all requirements I will be grateful to you if text me once then after talking to me you will realize that I More

$3 USD / hour
(1 Review)
2.2
JC80

Respected Sir/Madam, Mousumi here, and I believe I am the right candidate for your job. I started my career with BPO and worked as chat support/ customer care executive. I read details and I can work Mon to Sun, no i More

$3 USD / hour
(1 Review)
1.2
Elizabeth0101

Asistente y data entry prolijidad y rapidez. Me dedico al ingreso de datos al sistema utilizando diversas plataformas. Formato y contenido previamente pactado, subida y organización de imágenes balances o redacciones. More

$5 USD / hour
(0 Reviews)
0.0
beimaniago

Hi there, My name is Beverly Maniago. I have seven years of experience in customer service, more than 12 years in content writing, and 1 ½ years in providing virtual assistance and social media management (Facebook More

$8 USD / hour
(0 Reviews)
0.0
nikitasinghza

I am an organised and foucsed individual with experience in an administrative role. I am flexible and able to adapt quickly provided that the necessary training is provided.

$6 USD / hour
(0 Reviews)
0.0
okechukwu1

Hello! I'm an experienced customer support agent. I also have experience working as a virtual assistant. Of all the skills you require proficiency in, I lack in Hootsuite and Stripe but feel I could learn quickly gi More

$7 USD / hour
(0 Reviews)
0.0
ginne24

Hi, I have read the project description and the requirements you have listed. I believe I will be a good fit for this Job. I have handled customer support for the past 8 years. 6 Years was for a contact center here More

$5 USD / hour
(0 Reviews)
0.0
annatejidor

Hi, I would like to apply for the project you have posted. I am highly experienced with phone handling as I have worked as a customer service representative for the past 3 years before I started as a freelancer. I woul More

$5 USD / hour
(0 Reviews)
0.0
ChowdhuryRafid

Sir, I am a professional customer care manager working with a global corporate team in US and have 5 year plus experience in the industry. I can handle everything mentioned in the post and be your right hand for call More

$5 USD / hour
(0 Reviews)
0.0
ruthwambui

I have over 4 years working as an assistant. I have been working as a virtual assistant for the last one year. I have experience with email handling, email copywriting, customer support, content writing, social media m More

$3 USD / hour
(0 Reviews)
0.0
ROSEF17

I am very much interested in this job. And I can say having a long term job is my major goal. I am a very enthusiastic person and can handle pressure with ease. I can assure the company that I will give my utmost loya More

$5 USD / hour
(0 Reviews)
0.0
juneiljavines

Resume: [login to view URL] Thank you for the opportunity to apply for the Customer Service Representative Needed role at your company. After reviewing your job description, it More

$5 USD / hour
(0 Reviews)
0.0
jonna88

Hello there, my name is Jenna and I am from Philippines. Do you have time to discuss about this project? Hoping for your reply. Thank you.

$8 USD / hour
(1 Review)
0.0
rjsapitula1990

I'm a flexible, reliable and dedicated person that has provided accurate, straightforward and timely service to several call center companies for the past 4 years of my experience. I am specially skilled in written com More

$5 USD / hour
(0 Reviews)
0.0
markedonei

Hello, I have read your project details, I can work on your project every day 7 days a week. I can start today, I like to help customers by giving them detailed answers and dealing with them in a friendly manner. I More

$5 USD / hour
(0 Reviews)
0.0
kenjieones88

Hi, I have been a customer support specialist for almost 3 years. I used to work for brands like Samsung Electronics, Uber and Tile in my previous employment. I am passionate about my job, and I can work with less s More

$5 USD / hour
(0 Reviews)
0.0
Jupite

I will promote you on YouTube to Relevant Skills and Experience Asian guy

$6 USD / hour
(0 Reviews)
0.0
Hrmlordmagnus

Hi there! I am a virtual customer service representative, and I pretty efficient at it. I enjoy customer service so much, because I love helping people and ensuring their problems are solved. I have been working as a More

$5 USD / hour
(0 Reviews)
0.0
sulemank9431

Thank you for giving an opportunity. I have been working in the bpo industry for last 5 years. I expertise in inbound and outbound sales. I have worked as a customer representative for 2 years, and indirect sales as More

$8 USD / hour
(0 Reviews)
0.0
payenson

very hard working individual who loves to be challenged in new working environments at all time. very dedicated to my work on the daily basis. extremely good in graphic designing and great attension to detail, i am a More

$5 USD / hour
(0 Reviews)
0.0