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Set up basic Zoho or Zendesk helpdesk

We are looking to setup basic helpdesk functionality (largely email based to start) to assist with managing inbound inquiry - approx 150 emails per day. These would need to be routed to service staff (approx 20) and escalated to management if SLAs not met.

Ideally would like to have good reporting metrics, average time to resolution, unsolved cases etc.. (visual is ideal but with drill down).

Preference is for person to be Sydney based so that we can work with to implement - timing ASAP.

Thanks

Lyndon

Skills: Zendesk

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About the Employer:
( 0 reviews ) Surry Hills, Australia

Project ID: #22672722

2 freelancers are bidding on average $52/hour for this job

sharad197

Hi there, I'd really like to work with you on OSTicket if needed. OSTicket is an open-source help desk management solution that offers ticket management and IT asset management within a suite. My name is Sharad and I More

$38 AUD / hour
(0 Reviews)
0.0
yusufbys

Able to set up Zendesk Support for email ticketing in terms of Zendesk Configuration (ticket routing, escalation, SLA) not for API/integration between your site to Zendesk. The duration of the job is negotiable based o More

$65 AUD / hour
(0 Reviews)
0.0