Custom Clothing Sri Pooja Boutique, is a fashion company delivering customise clothing for everyday needs and special occasion needs. Each item is handmade and has process attached to it. Challenge With the season on head, it’s difficult to manage with pen and paper records of order received, order due, bill of material and other processes. We are looking for seamless process which will help us ease the tension and deliver quality customer service. Process 1. Order Receipt a. Order is received – Customer will either have his or her own material or will buy from our store. b. Data Capture – Customer name and mobile number is captured c. Order number - each customer is assigned a job work number d. Measurements – Based on type of outfits for e.g. Blouse, Punjabi Suit, Pants, etc. Each type of garments measurements will be captured and tagged to customer mobile number to help us search for repeats bookings. e. Job card is generated. Barcode should be printed according to number of total outfits. f. SMS – sms integration. Once the order is received, the customer should receive an sms with their bill no, order due date and bill amount . 2. Works Shop a. Process – Once the order is received. It has to go for production. But before going to production, all most all the order will require process like consumable fabric, printing and dying, embroidery, etc. Every process incurs expenses. These expenses should be added to overall billing of specific customer and give a gross profit report. Hence, beside each process there should option to input expenses. Also there needs to be a report which shows whom each process is allotted. This process needs to have a reminder b. Worker Allotment – Once the order is ready with all the materials. The order will be allotted to a worker to for cutting and stitching. There will be different workers for each process and could be in house or out sourced. This process needs to have a reminder. c. Finished Goods receipt – Once the product is ready. It will be received at the store. Upon receipt, there needs to be a weekly reminder of order not collected by customer. Also there needs to be a provision to reopen the job card, if there is an alteration required. Same should reflect in the workers weekly report. d. Worker Payment – Every worker is paid by piece or on monthly salary. This is an expense and needs to be recorder to the process. Also, a weekly and monthly report of worker earnings is required.
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