Communicating or paying outside Freelancer.com
To ensure you have the best protection possible in the unlikely event of a dispute, keep your correspondences and payments within Freelancer.com. We equip you with the Milestone Payment System where the Dispute Resolution Service is available, as well as a messaging system which includes text, voice, and video features, for efficient and secure project management within the site.
If you encounter users trying to initiate offsite communication and/or payments, report them to us by scrolling down and clicking Contact Us. Choose the Terms and Conditions issue category, select the chat or ticket option, and provide the following details:
• User you are reporting
• Project involved
• Copy/screenshot of your conversation inciting offsiting communication and/or payments