How may we help you?

Why is my KYC document rejected?

Here are the common reasons why your submitted KYC document is rejected:

 

Proof of Identity

 

The ID is not government-issued.

 

● A key detail is missing such as your name, photo, complete date of birth, signature, and the ID's date of issue.

 

The image is unreadable, cropped, blurred or blocked by another object, or the quality of the image is bad.

 

● The ID is not written in Roman characters.

 

Keycode Verification Photo

 

The photo does not contain yourself holding a piece of paper with your unique code in one hand and your ID in your other hand.

 

The ID in the photo is different from your submitted proof of identity.

 

The keycode is incorrect or not written legibly.

 

The keycode or the ID in the photo is not clear, the picture was taken somewhere dark, or the quality of the image is bad.

 

Proof of Address

 

A key detail is incomplete or missing such as your address and your name.

 

The date your proof of address was issued is not within the last three months.

  

The image is unreadable, cropped, blurred or blocked by another object, or the quality of the image is bad.

 

The document is not considered as valid proof of address (e.g. delivery receipt).

 

The proof of address is not written in Roman characters.

 

You can check why your document was rejected in the Verification Center page. Further instructions to successfully complete your verification are also provided.

 

rejectedKYCblur.png

 

Our verification team may contact you via email to clarify any discrepancy seen while reviewing your documents. Please respond to their email immediately. Failure to respond may result in the rejection of your verification.

 

Note: Submitting altered documents or images in the Verification Center is a violation of our terms and conditions and could lead to the closure of your account.

Was this article helpful?