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$10 USD / hour
Flag of BENIN
glazoue, benin
$10 USD / hour
It's currently 4:43 AM here
Joined August 31, 2019
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Chegoun Onesime A.

@Achegouno

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$10 USD / hour
Flag of BENIN
glazoue, benin
$10 USD / hour
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Customer Support/Virtual Assistant

Hello, Are you looking for an experienced, enthusiastic, dynamic and organized person to provide you with a quality service for your company? If you choose me, you can be sure that you have chosen the right person who will take care of your clients as an expert. I am an experienced freelancer who can offer various services. I am a native French speaker and also speak English. I am efficient in most of the tasks I manage, whether they are tasks I have never done before or newly taught. I can help you with the following services, but not only; Transcription, translation, proofreading and subtitling (English - French), virtual assistant, product entry, order processing assistant, email service, customer support and accounting management and social networks. Specialized in transcription, translation, proofreading and subtitling (English - French), I have a good command of several calling tools such as X-lite, Aircall and Zoiper. I have also acquired a good experience in call campaigns with the Canadian company Gestion KMT and the American company expédia, the French company Agence Conseil Vitae in the field of real estate.    I managed the customer service of several Shopify shops such as Lumiyor and boîte 2 pandores, France football, Maison bijoux... Etc. I ensure the processing of orders, do the tracking until delivery, process refund requests or change of package according to the policy of the site.  I also worked on projects for a Swiss company where the work was based on data entry, checking the accuracy of information in PDF documents before adding them in the Drive, I also handled some refund cases after document verification in accordance with the purchase.  I also had a career with a Canadian company (RE/MAX ACTION) where I would extract information about the owners of buildings, information about the (lawyers, bailiffs, notary and clerks) from the PDF files with care, attention and control by adding them to a Document Drive. The largest customer service platform I have ever worked on is Globalegrow from a Chinese online sales company and we call customers from all over the world about their packages. E-Commerce Product Management (Expert on Shopify, Woocommerce and other e-commerce platforms - adding products, images, simple and configurable pricing), etc.). Lead the search (find a main contact using Linkedin, Buzzsumo, Spokeo, Facebook, Twitter, Instagram and other social media sites). Why choose me? I have a good Internet connection with a minimum of 6 Mbps speed. I also have a laptop with a 1 Tera hard drive and 6 GB of RAM. I also have a USB headset with noise suppression and also a place to go to work. -100% customer satisfaction guaranteed -Privacy Promised fast delivery time -High quality work with excellent communication skills -Reasonable prices. Thank you and write to me or hire me directly. Cordially

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Experience

Customer service /Assistant virtual

Upwork.com
Nov 2019 - Present
I have worked with several clients in several countries in customer service, lead generation, SMMA management, support on several projects with satisfaction.

French VA

LCDA
May 2020 - Aug 2020 (3 months, 1 day)
I have managed several social media pages for several companies through the company THE BUSINESS COUNSELLOR OF CANADA. I have done several researches for the implementation of websites for clients and your associated tasks

Customer Support

Market Options Center
Oct 2018 - Mar 2020 (1 year, 5 months)
I have worked on several projects including prospecting, sales, telemarketing, research, data entry, facebook page management and customer service for several ecommerce websites.

Education

Bachelor's Degree in Commercial Negotiation and Management of Utilities and Merchant Equipment

Université d'Abomey-Calavi, Benin 2011 - 2015
(4 years)

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