A CompTIA certified engineer and also Microsoft azure solutions certified engineer. hardworking, diligent and a knack for troubleshooting and solving IT problems e.g outlook, mail flow, mailbox migration, O365 identity issues.
• Assisted online users via emails and phone to resolve issues related to Microsoft O365 exchange and Outlook use and access.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Consistently managed client needs through daily follow ups resulting in positive customer satisfaction.
• Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.
Microsoft azure fundamentals
Learned the basic azure operations and passed the certification exams