Airme L. Profile

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$5 USD / hour

abuja,

nigeria

$5 USD / hour

It's currently 5:38 PM here

Joined March 5, 2023

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Airme L.

@Airmeleah

0.0

(0 reviews)

0.0

$5 USD / hour

abuja,

nigeria

$5 USD / hour

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Administrative Assistant ||Data Entry Specialist

I am an experienced Customer Care Representative with a Proactive problem solving skill. I am committed to learning new skills, innovation and growth for any firm I work with. I have successfully worked in start up firms and small business spaces, with an excellent results and a great experience in resolving issues and building a successful customer service relations. My areas of Specialty includes the following Telemarketing Email Support Phone Support Scheduling Appointment Copywriting Customer Support Service Cold calling Virtual Assistance Software and Tools Calendly [login to view URL] Slack Intercom Google Workspace (Sheet, Doc, Drive etc) Zoom Click up Trello I am willing and committed to learning new skills and offering great service to my prospective clients. I look forward to working with you.

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Portfolio

10857747

Virtual Assistant

10857735

Data Entry Specialist

10857747

Virtual Assistant

10857735

Data Entry Specialist

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Experience

CYBERTEK FOUNDATIONs

Jun 2022 - Present

Provided exceptional service to customers and assisted them in setting up cyber plans. Ensured 75% customer satisfaction rating to date which is higher than the average. Exceeded sales target by maintaining advance products knowledge and quickly accessing and assisting customer's needs. Responded to over 2k+ emails and phone calls in 48 hours regarding shipping, enquiries and other customer complaints.

GREENEARTH SERVICES

Mar 2021 - Present

Scheduled and coordinated meetings, appointments and travel arrangements for supervisors and manager. Trained 3 administrative assistant during the period of company expansion to ensure strict adherence to company's standards. Developed new filing and organizational systems, saving $10,000 per year in contracted services. Oversee schedules for all executives and managed bookings for group workspaces.

NIGERIAN EXPORT ACADEMY

May 2021 - Oct 2022 (1 year, 5 months)

Develop and implement content strategies that align with the company's marketing objectives Write and edit content for various platforms, including blog posts, social media, and email marketing campaigns. Use SEO best practices to optimize content for search engines Collaborate with cross-functional teams, including designers and marketers, to ensure a consistent brand voice and message Analyze content performance and provide insights to inform future content development.

Education

BSc Biological Sciences

University of Abuja,

Nigeria

2017 - 2021

(4 years)

Qualifications

Zendesk

2023

Even in the age of emails, texts, and DMs, sometimes talking to a real human solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it

2023

Customer service problem-solving is the process of resolving customer service issues. This can be done through a variety of means such as by phone, email, or in person. It is crucial for businesses and organizations to have robust customer service problem-solving systems in place in order to maintain a good relationship with their customers.