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$8 USD / hour
Flag of NIGERIA
lekki, nigeria
$8 USD / hour
It's currently 3:33 PM here
Joined June 4, 2022
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Andrea I.

@Andieuniversal

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$8 USD / hour
Flag of NIGERIA
lekki, nigeria
$8 USD / hour
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Virtual assistant / Customer Service & Support

I am a professional with over 7 years experience of Administration and Office assistance, Customer satisfaction and retention. I am quick to learn and easy to work with. I can work alone or with a team, highly organized, I take responsibility for my work and don't wait to be told what to do. I have a very Positive attitude with good listening and communication skills. My Services include: Data Entry Customer Service / Support Email / Chat Support Virtual Assistant Inbound and Outbound calls Microsoft Word, Excel I assure 100% accuracy in the work assigned to me and timely delivery with good communication . I can work Monday to Friday or even on weekends if required. Thank you for visiting my profile!
Freelancer Data Entry Clerks Nigeria

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Experience

Customer Service Specialist

9mobile Telecommunications
Jan 2013 - Present
Respond to customer queries in a timely and accurate manner via phone, email, and/or chat Identify customer needs and help customers use specific features of the client’s product Analyze and report product malfunctions (for example, by testing different scenarios or mimicking user actions) Update internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance Make sales.

Administrative Officer

Power Holding Company of Nigeria
Sep 2011 - Jul 2012 (10 months, 2 days)
Answer calls reaching the office. Carry out administrative duties such as filing, typing, copying, binding and scanning. Maintain inventory by anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies. Receive employee complaints, suggestions and queries and make sure they have been handled properly. Produce and distribute correspondence memos, letters and forms. Handle sensitive information in a confidential manner.

Education

Msc Public Administration

National Open University of Nigeria, Nigeria 2018 - 2020
(2 years)

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Top Skills

Data Entry Excel Sales Customer Support Phone Support

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