I am a professional with over 7 years experience of Administration and Office assistance, Customer satisfaction and retention. I am quick to learn and easy to work with.
I can work alone or with a team, highly organized, I take responsibility for my work and don't wait to be told what to do. I have a very Positive attitude with good listening and communication skills.
My Services include:
Customer Service / Support
Email / Chat Support
Inbound and Outbound calls
Microsoft Word, Excel
I assure 100% accuracy in the work assigned to me and timely delivery with good communication .
I can work Monday to Friday or even on weekends if required.
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Respond to customer queries in a timely and accurate manner via phone, email, and/or chat
Identify customer needs and help customers use specific features of the client’s product
Analyze and report product malfunctions (for example, by testing different scenarios or mimicking user actions)
Update internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Power Holding Company of Nigeria
Sep 2011 - Jul 2012 (10 months, 2 days)
Answer calls reaching the office.
Carry out administrative duties such as filing, typing, copying, binding and scanning.
Maintain inventory by anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.
Receive employee complaints, suggestions and queries and make sure they have been handled properly.
Produce and distribute correspondence memos, letters and forms.
Handle sensitive information in a confidential
Msc Public Administration
National Open University of Nigeria, Nigeria 2018 - 2020