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Customer Support Data Entry eCommerce Freelance Virtual Assistant
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David Joshua P.

@DavidPapasin

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E-commerce Support Specialist

$3 USD / Hour

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Philippines (3:28 PM)

Joined on November 30, 2025

$3 USD / Hour

Need a reliable Shopify VA to handle daily store tasks and customer support—long-term? I help e-commerce store owners save time, reduce customer complaints, and keep their stores running smoothly. 🔹 Cost-Effective & Detail-Oriented 🔹 Shopify-Focused Support 🔹 Quick Learner | Minimal Supervision Needed Here’s what clients hire me for 👇👇 🔥 E-commerce Operations Support • Order processing, tracking updates, refunds, and replacements • Ensuring accurate and timely fulfillment to avoid customer issues 📦 Dropshipping Management • Supplier coordination and order fulfillment • Inventory monitoring and tracking updates • Reducing delays and fulfillment errors 🛒 Product Research & Listing • Finding winning and in-demand products • Optimizing titles, descriptions, and listings for better sales 💬 Customer Service (Email & Chat) • Professional support via Richpanel and Klaviyo • Handling shipping inquiries, complaints, cancellations, and follow-ups • Friendly, brand-aligned responses that build trust 🔍 SEO, Research & Analytics • Basic SEO and competitor research • Product and market analysis using ZikAnalytics ⭐ Client-First Mindset I’m organized, dependable, and proactive. I handle the behind-the-scenes work so you can focus on marketing, scaling, and increasing profits—while your customers enjoy a smooth shopping experience.

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Experience

E-commerce Support & Order Management | Shopify

Jan, 2024 - Present

2 years, 2 months

Shopify

Jan, 2024 - Present

2 years, 2 months

Manage Shopify store operations with a focus on order processing, refunds, replacements, and tracking, ensuring timely and accurate fulfillment. Provide professional email and chat support using Richpanel and Klaviyo to deliver a smooth customer experience. Key Achievements: • Reduced customer response time and improved satisfaction • Ensured accurate and timely order fulfillment • Maintained organized records of all customer interactions and order updates

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Los Angeles, United States

Jan, 2024 - Present

2 years, 2 months

Sr. Associate

Feb, 2015 - Nov, 2025

10 years, 9 months

Sutherland Global Services

Feb, 2015 - Nov, 2025

10 years, 9 months

As a Retention Specialist, I was responsible for managing customer concerns, reducing churn, and providing solutions that improved the customer experience. My role included analyzing account issues, offering tailored plan adjustments, and de-escalating frustrated customers to maintain high retention rates. I handled billing concerns, technical inquiries, service cancellations, and plan upgrades while ensuring customers felt valued and supported.

Feb, 2015 - Nov, 2025

10 years, 9 months

Education

STI College

2010 - 2013

3 years

Bachelor of Science in Computer Science (BSCS)

Flag of

Philippines

2010 - 2013

3 years

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