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$8 USD / hour
Flag of KENYA
nairobi, kenya
$8 USD / hour
It's currently 6:10 PM here
Joined January 25, 2021
0 Recommendations

Derick S.

@Derickq

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$8 USD / hour
Flag of KENYA
nairobi, kenya
$8 USD / hour
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Customer Service Executive

Dynamic and enthusiastic Customer Service Executive. With 4+ years of experience in delivering outstanding customer support services. Innovative in leveraging extensive product and service knowledge, as well as creating solutions for customers to drive loyalty, retention, and revenue. Dependable and organized team player. I am a very determined and focused professional, committed to results and deadlines. Experienced in/with - ✅ Online Customer Service ✅ Online Virtual Assistance ✅ Live Chat ✅ Email Handling ✅Technical Support ✅ Customer Support ✅ Freshdesk ✅ Zendesk I believe that customer service is the heart of any successful business. Therefore, it is my number one priority to provide the best for my clients.
Freelancer Translators Kenya

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Experience

Agent Relationship Representative

KOKO Networks Limited
Jul 2020 - Jan 2021 (6 months, 1 day)
I have been working as an Agent Relationship Representative with Koko Networks Limited, a cooking fuel distribution technology company, in partnership with Vivo Energy Kenya Limited, that is operating in East Africa and India. I worked towards offering customer support to the assigned Agents. I gave them the help needed so as to achieve their sales objectives and maximize profitability

Regional Sales Representative

Raili Enterprises
Jul 2019 - Jun 2020 (11 months, 1 day)
I worked as a Sales Representative at Raili Enterprises, an importer and distributor of general merchandise, selling and marketing the company products across all leading Supermarket and wholesale outlets in the country. Key Qualification and Responsibilities ✅ Increased MRR by recruiting new clients and determining market needs to offer relevant products. ✅ Developed and delivered engaging sales presentations about products outlining optimal benefits and competitive advantages.

Sales Representative

Chutzpah Limited
Jan 2019 - Jun 2019 (5 months, 1 day)
I have worked with Chutzpah Limited, a distributor of Pwani Oil products as field sales Representative. Key Qualification and Responsibilities ✅ Visited customers’ locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs. ✅ Created product launches specifically and successfully towards clientele to meet business objectives and increase NPS. ✅ Generated and followed up lead lists resulting from specific marketing campaigns.

Education

Bachelor of Education

Africa Nazarene University, Kenya 2014 - 2017
(3 years)

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Top Skills

Translation Internet Marketing Proofreading Telemarketing Sales

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