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Flag of India Mangalore, India
Member since October 27, 2009
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Summary: • Versatile professional with 7+ years of total work experience in customer service, technical support, sales and IT recruitment • Excelled in project management and process delivery through motivational leadership qualities • Solid mentoring, counseling and coaching capabilities • Detail-oriented achiever with keen eye towards thorough research to enhance knowledge • Experience in the trenches of recruiting, supervising, training, and motivating staff to exceed targeted goals • Strong customer service skills without compromising on quality deliverance GlowTouch Technologies January 2008 - until Present Company Profile: The core of GlowTouch business is Business Process Outsourcing and Offshore Software Development services. The company ventured into the global recruitment services in liaison with Globalign Inc (now, Talent Trust Corporation) Together we provided specialized recruitment solutions and services to our clients ELAN IT and Manpower Consultants. These solutions and services helped the Global IT giants such as Cap Gemini, Infosys, British Telecom, Accenture, HCL, Credit Suisse and GE Energy to have the best talent available in the market Key Responsibilities: • Unit Manager: HR o Actively involved in all levels of the recruitment process o Study clients’ requirements and conduct research to use the right resources such as job portals, candidate database and knowledge base o Sourcing candidates whose profiles match up the client’s requirements o Created call/email scripts to help recruiters judge the ideal candidates from the information they had collected o Led a team of 6 proofreaders. The team was responsible for the formatting of candidate resumes according to the set standards. The profiles go through a final review before submitting them to our partner, Globalign Inc. o Co-authored a formatting guide to facilitate the team in resume formatting o Conducted quality assessment for the team on a weekly basis o Part of all communication held with US office of GlowTouch Technologies and Globalign Inc o Recruited engineers in Nigeria for the position of Control / Instrumentation Engineer and Mechanical Field Service Engineer based on their behavior and engineering skills o Formatted and proof-read resumes of eligible candidates o Updated candidate details into the internal applicant tracking system o Maintained reports and the candidate pipeline in sync with the tracking system • Assistant Sales Manager (January 2008 – June 2008) o Sales calls targeting mainly IT companies in the USA o Generated new business in the form for web / software development projects o Assisted the IT-Sales Manager in the general sales coordination process o Initiated sales calls with prospective clients o Coordinate communication between prospective clients and project managers on matters such as project specifications and estimates o Arrange and participate in the conference calls between the prospective clients and our project managers, as and when necessary o Preparation of pipeline reports indicating the forecasted sales o Handled recruitment and training of new hires o Managed responsibilities of the IT-Sales Manager in his absence Hewlett Packard, Surya Park, Bangalore Technical Support Engineer Sept 2006 – August 2007 Key Responsibilities: • Provided phone support to US-based customers of Compaq Presario and Pavilion Notebooks (Windows XP, Vista Operating System) • Technical support for issues with the hardware components/drivers, OS and pre-installed software • Set-up service order for issues that required attention from the technicians in the service center • Handle enquiries with respect to the notebook warranty and service warranty • Proved functionality of the Notebooks with respect to operating system, network communication (dial up, LAN - DSL, wireless) and other hardware on the Notebook • Provided effective solutions and hence generate revenue by selling memory devices, storage devices, home networking, internet security software, warranty options and other HP related products • Shared solutions for known issues and on new product introduction • Preferred agent to handle call escalations • Awarded for the best call in the first month of my tenure • Top performer for consecutive months in terms of customer satisfaction Mphasis BPO Services (an EDS Company), Mangalore Financial Advisor for Citibank, US Tenure: Feb 2005 – August, 2006 Key Responsibilities: • Responsible for servicing US based Citibank accounts • Consultant for the account holders of the world’s #1 Financial Institution • Assist clients by providing solutions with regards to account opening/closing(Deposit/transaction accounts), ATM /Debit card transactions/limits, overdrafts, funds availability, potential fraud threats, funds transfer, wire transfer(domestic /international), Checkbook transaction(order/verification), ECS debit and Direct Deposits. These solutions are, as per US federal rules/regulations • Direct communication with financial center employees • Bring awareness of the various banking solutions (loans, savings accounts, mortgages and fixed deposits) and hence refer these solutions to get business • Preferred agent from the site to monitor process adherence and to be a part of the Six-Sigma project • The best quality score among the agents from all three locations of the organization, Circle of Excellence as a parameter • Being an active team member, we are the only site to have met all the Service Level Agreements and created history Other Experience: Sykes India Pvt. Ltd, Bangalore Profile: Customer Service Representative, Alltel Tenure: March 2004 – Feb 2005 Arena Multimedia, Mangalore Profile: Consultant Tenure: Aug 2002 – Nov 2003 Educational Qualification: Manipal Institute of Technology, Manipal - 1997 - 2001 B.E (Electronics & Communication), Mangalore University Canara Pre University College, Mangalore - 1995 - 1997
$6 USD/hr
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