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Member since January, 2009
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I am a high energy positive thinker with a Get it Done attitude. Once I get started on a project I do not stop until it is completed. My high energy and relentless nature is my strongest asset.
$10 USD/hr
0 reviews
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Recent Reviews

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Oct 2010 - Jul 2013 (2 years)

Responsibilities; Provide technical support for satellite receiver technology such as signal loss, video and sound related issues, receiver dvr issues etc... Broadband connectivity related troubleshooting for receiver and internet connectivity/services. If we cannot resolve such issues, we either replace the receiver or schedule a technician visit.


May 2010 - Oct 2010 (5 months)

Total customer support including billing, programming, credits and limited troubleshooting. Accomplishment; Second highest CSAT score out of 312 in call center for DISH

TCO (Total care Officer)

Dec 2009 - May 2010 (5 months)

Responsibilities; We represented the highest possible customer service for HP. Our responsibilities included resolving customer issues and coming up with the best possible resolutions for them. We were provided all the tools to accomplish this and had permission to do whatever it took to accomplish this.

Customer Service Representative

Jun 2009 - Dec 2009 (6 months)

Directed calls to other departments and adjusted customer’s accounts when requested after account verification. Also made sales when the opportunity presented itself

Computer Operator

Sep 1998 - Jan 2002 (3 years)

Responsibilities Included: Helpdesk Support - Assisted various users in need or reports via call-ins or e-mail. Moved reports to said users personal folder within the Costco infrastructure or printed the reports to be picked up. Fixed user hardware halts from a workstation in Operations. Responsible for troubleshooting hardware halts in all warehouses. System Maintenance - Performed daily all-systems checklist as well as constant system monitoring. If a program or job halt occurred, I performed procedur

Office Assistant/AS400 Operator

Apr 1989 - May 1997 (8 years)

Responsibilities Included: Inventory Control - Responsible for inputting inventory items, price changes, item deletions, and general upkeep of 10,000 items in the entire shipyard/store inventory. Report statements - Printed billing information upon request for fellow associates and customers when needed. Invoicing - Daily invoicing of sales/credits. Would enter invoices, and check against adding machine tape. After confirming the totals matched I would post to the General Ledger. Store Clerk - Sold ind



1986 - 1987 (1 year)


Exceptional Perfomance (2009)


Top performer in Customer Service department for the month of August

Exceptional Performance (2009)


Top performer in Customer Service Department for the Month of November


Authored Step-by-Step procedures

Authored Step-by-Step procedures and trained personnel with this document to ensure personal were competent enough to use the system for daily sales using the newly implemented AS400 system prior to departing Pacific Fishermen, Inc.


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