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Flag of Egypt Cairo, Egypt
Member since October, 2012
0 Recommendations


Online Offline
Quick & Accurate
$2 USD/hr
0 reviews
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Learning and Development Coordinator

May 2011 - Aug 2011 (3 months)

o Managing all of the logistical and administrative work needed. o Emailing training pre-work and class reminders to participants. o Managing catering, coordinating training vendors. o Scheduling trainings and maintaining a training calendar, setting up training rooms, gathering, analyzing training evaluation and attendance data. o Maintaining tracking and reporting for each training session. o Maintaining inventory of training materials. o Providing weekly, daily and monthly reports as needed.

International Accounts Advisor

Sep 2009 - Apr 2011 (1 year)

o Own and manage the client relationship: resolving calls efficiently and effectively. o Ensure service level agreements are met and maintained. o Be proactive in regards to the improvement of processes and procedures. o Meeting service level in handling all transactions measured through productivity reports. o Accuracy in handling all assigned tasks. o Maintain professional work relationships with colleagues, supervisor and manager.

Content Manager

Apr 2009 - Sep 2009 (5 months)

o Launching new services by which enhance customer satisfaction, retention and revenues, while identifying ways to improve existing services. o Allows operators to package a wide variety of multimedia content including live TV channels and other premium broadband and mobile content such as music videos, games, and applications. o Work cooperatively with key team members, clients and vendors.


Bachelor of Mass Media (English Section)

2004 - 2008 (4 years)


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