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Learning and Development CoordinatorMay 2011 - Aug 2011 (3 months)
o Managing all of the logistical and administrative work needed. o Emailing training pre-work and class reminders to participants. o Managing catering, coordinating training vendors. o Scheduling trainings and maintaining a training calendar, setting up training rooms, gathering, analyzing training evaluation and attendance data. o Maintaining tracking and reporting for each training session. o Maintaining inventory of training materials. o Providing weekly, daily and monthly reports as needed.
International Accounts AdvisorSep 2009 - Apr 2011 (1 year)
o Own and manage the client relationship: resolving calls efficiently and effectively. o Ensure service level agreements are met and maintained. o Be proactive in regards to the improvement of processes and procedures. o Meeting service level in handling all transactions measured through productivity reports. o Accuracy in handling all assigned tasks. o Maintain professional work relationships with colleagues, supervisor and manager.
Content ManagerApr 2009 - Sep 2009 (5 months)
o Launching new services by which enhance customer satisfaction, retention and revenues, while identifying ways to improve existing services. o Allows operators to package a wide variety of multimedia content including live TV channels and other premium broadband and mobile content such as music videos, games, and applications. o Work cooperatively with key team members, clients and vendors.
Bachelor of Mass Media (English Section)2004 - 2008 (4 years)
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