Profile image of Donatoortega
Flag of Mexico San Miguel Allende, Mexico
Member since August, 2010
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My experience includes more than 18 years working on boutique hotels and restaurants, 2 years working as a teacher and recently as IT Service Desk agent in a company providing assistance to an international company. Knowledge: Hotels and Restaurant operations, sales, extranets (OTA), human resources, quality control systems (H, M, Tesoros de México), financial reports, costs control, IT level 1 support.
$12 USD/hr
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Aug 2015

IT level 1 support assisting user from an international company with 10 different business lines. Issues related with software configuration, installing and configuring specific applications in computers and mobile devices. Escalate cases to next support level teams

General Manager

Aug 2013 - Jan 2014 (5 months)

o Reservation. I recommended working with SABRE to set up the book engine in the hotel web site, as well as to manage availability and rates in their system. o Hotel and Restaurant Operation. o Human Resources. Hiring and training personnel in different areas. o Customer relationship. o Sales. Reservation clerk training, to increase the ratio of direct bookings. o Procedures. Procedures written in key areas (employees with client contact)

Operations Manager

Aug 2012 - Apr 2013 (8 months)

Control quality programs Supervising: H (Restaurant Hygiene Best Practices), M (Moderniza, management), CAMBIO (Sustainability program), Tesoros de México (Luxury Properties in Mexico). Hotel and Restaurant Operation.

Adjunct Professor

Sep 2011 - Aug 2012 (11 months)

Teaching subjects related to Hotel Management and tourism technical level and Bachelor level

General Manager

Dec 1994 - Dec 2010 (16 years)

Hotel Operations. Sales. Human Resources. Marketing. Accounting (Managerial reports)



1990 - 1993 (3 years)


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