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CUSTOMER SERVICE REPRESENTATIVEJul 2017 - Aug 2019 (2 years)
HANDLING CREDIT CARD CUSTOMER SERVICE HANDLING PAYMENTS, ACTIVATION, APPLICATION
ICS PHONE SUPPORT (IHG Commission Services)May 2008 - Jul 2011 (3 years)
• Evaluates and resolves outstanding commission claims and queries from Travel Agents • Responsible for loading, processing, and paying Travel Agent’s commissions in TravelCom and Commission Research. • Investigates and tracks Third Party Internet websites for Violation reporting. • Research, audit, and prepares PowerPoint Presentations for Hotels.
ReservationAgentAug 2007 - May 2008 (9 months)
Handle calls from Client requesting rooms and customer service.
1800-MEETING Account RepresentativeOct 2005 - Aug 2007 (1 year)
• Update Hotel’s Information( Director of Sales and Hotel Contact Information) • Handle calls from Client requesting 10 rooms and above / Meeting space. • Forward Client’s Request to Hotels • Deal with the Hotel’s Director of Sales for follow up and update with the status of the Client’s Request for Proposal