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EXPLORE
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$4 USD / Hour
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Philippines (8:29 AM)
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Joined on March 22, 2012
$4 USD / Hour
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My goal is to provide the client with the highest level of service using a disciplined approach so as to achieve my goal of finishing the assigned task on time and with the highest standards. I am a Chemical Engineering graduate with an extensive experience in the Business Process Outsourcing Industry. I have good communication skills both oral and written that I developed while providing quality service to our North American and Australian clients over the phone. My Experience as a Technical Support Engineer and as a Customer Service Representative would definitely be a contributing factor on how I will perform an assigned task. Hope you'll give me the opportunity to prove my worth as a contractor. Thanks and regards.
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Experience
Technical Support Engineer
May, 2011 - Present
•
14 years, 6 months
Emerson Electric Asia
May, 2011 - Present
•
14 years, 6 months
Provides technical support and troubleshooting regarding Emerson Combustion products over the phone. Handles international and domestic orders and provides quotations/pricing for Emerson equipment and parts. Handles technical issues and concerns like product lead times, parts availability, shipping instructions, purchase terms & conditions, equipment calibration and troubleshooting. Well versed in MS Outlook and MS Word. Has knowledge of the Oracle Application.
May, 2011 - Present
•
14 years, 6 months
Technical Support Representative
Jun, 2010 - Feb, 2011
•
8 months
Teleperformance
Jun, 2010 - Feb, 2011
•
8 months
Account: Telstra-Bigpond, an Australian Telecommunications Company. In Charge of providing technical assistance to customers regarding internet connection concerns. Assist customers in ADSL and wireless device setup, slow internet speed, drop outs and disconnection problems Escalate concerns regarding network and server issues and outages.
Jun, 2010 - Feb, 2011
•
8 months
Customer Service Representative
Feb, 2009 - Oct, 2009
•
8 months
Teleperformance
Feb, 2009 - Oct, 2009
•
8 months
Account: Sprint,an American Telecommunications Company. Resolves Customers concern regarding Billing disputes, Account Creation, Phone Activation, Plan change, Informs customer regarding company policy particularly on phone insurance.
Feb, 2009 - Oct, 2009
•
8 months
Education
Adamson University
2002 - 2008
•
6 years
BS Chemical Engineering
2002 - 2008
•
6 years
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