Hello! My name is Stefania.
Being a journalist, a translator and a Data Entry operator, I can complete all kinds of linguistic and translation project at ease.
I am a workaholic and I am skilled enough to carry out all your projects successfully.
Regarding my experience, I have 3 years of working with client’s satisfaction.
Working with me will surely bring you many goods as I am very creative and persuasive in nature. Also, I can handle things diplomatically with full professionalism.
-Providing 1st level support for Telekom prepaid costumers.
-Working with ticketing tool to escalate tickets to the next level of support.
-Manage large amounts of incoming calls.
-Close out or open call records.
-Follow communication procedures, guidelines and policies.
-Provide feedback to management by collecting customer information and analyzing costumer needs.
-Keep records of costumer interactions, process customer accounts and fill documents.
-Go the extra mile to engage customer.
Intact Media Academy
Jun 2017 - Jun 2018 (1 year)
Gather information and news from international websites. After all the information was gathered, the next step was to edit and translate the information. After the information was translated and edited, the final step was to re-write it and adapt the news for the Romanian audience
Universitatea 'Hyperion' din Bucuresti, Romania 2014 - 2017