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$3 USD / hour
Flag of INDIA
hyderabad, india
$3 USD / hour
It's currently 12:57 AM here
Joined February 25, 2019
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Gowtham Y.


0.0 (0 reviews)
$3 USD / hour
Flag of INDIA
hyderabad, india
$3 USD / hour
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Technical Support and Customer Service

Roles & Responsibilities: ❖ Provide remote and floor support to users in resolving issues regarding connectivity, system start-up, user login, tools, services etc. reported by using ticketing tools, Call, Chat and Email. ❖ Installation and configuration of Windows based operating systems (Windows 7&10), approved software, Antivirus and patches. ❖ Provision, de-provision, unlock and password reset of user account using Active Directory and Email server. ❖ Configuration & troubleshooting of different Email clients, creating backup of emails, Adding PST’s, Archiving emails. ❖ Troubleshooting Outlook issues. ❖ Creation and configuration of O365 Email accounts, installing O365 applications. ❖ Access privileges to share drive, tools and different network printers and scanners. ❖ Creating voice extensions using PBX. ❖ Configuring & troubleshooting different softphones. ❖ Profile reset, updating the host file, IP configuring, troubleshooting of connectivity problems using Ping, Trace route. ❖ Send notification for different unplanned outages and planned maintenance and preparing RFO & RCA. ❖ Prepare different reports and technical documents. ❖ Interact with Vendor for vendor dependent issue. ❖ Performing other job-related duties as assigned. ❖ Trained new hires on standard operations procedures, safety rules, procedure manuals, operating and maintenance instructions ❖ Administered and supported remote access (Cisco IPSec VPN & Juniper SSL VPN), as well as administered and supported RSA SecurID access issues. ❖ Documented all inquiries within CA Service Desk Manager Management system, followed appropriate guidelines. For notepad documentation, and assigned cases accordingly. ❖ Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions ❖ Performed password administration and access support for Active Directory, Sailpoint, Kronos and a number of internal/proprietary systems and applications. ❖ Troubleshooting administrative problems with a sought-after skill with help desk professionals, including dealing with account maintenance issues, password management, user access permissions, and network security. ❖ Employed experience and training to troubleshoot software and hardware problems via email, telephone and chat, utilizing remote support tools such as Logmein and Microsoft Teams. ❖ Escalating the process as necessary per established escalation policies ,Keeping affected business partners informed about progress
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Windows Desktop System Admin Linux Data Entry Sales

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