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Intern Business intelligenceJul 2017 - Nov 2017 (4 months)
Reported, presented complex data. Identiﬁed measures and KPI and Data Visualization. Developed, maintained and supported Business Intelligence reports. Reported business statistics on diﬀerent software - QlikView, QlikSense, ETL, Hyperion Essbase. Worked on Oracle SQL. Weekly presented reports and communicated with Team Lead.
Customer Service Representative (Call Center)Jan 2016 - May 2017 (1 year)
Provide excellent customer service over calls. Resolving customer queries in a fast & effective manner. Liaising with other departments within the organization. Using an in-house system to record the necessary information and instigate actions as required. Directing requests and unresolved issues to senior colleagues.
Junior Sales ManagerMar 2014 - Aug 2015 (1 year)
Manage a big Team. Manage paperwork and Administration on a daily basis. Achieve personal and company targets/Margins Liaise with After-sales Provide. Develop and maintain excellent levels of customer service. Consultation with Customers. Planning a new Strategy to Archive Target. Time Management for Team and organization. Reduce unnecessary Expense.
Master Degree: Engineering Science in Computer Systems2015 - 2017 (2 years)
Bachelor Degree: Computer Science and Engineering2010 - 2014 (4 years)
Oracle Business Intelligence Cloud Service Specialist (2017)ORACLE
Preferred Freelancer Program SLA84%
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