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@HimanhsuElena
Member since April 25, 2019
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HimanhsuElena

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I have been working in various corporate sectors(sales, customer service, and admin) and doing data entry for 4 years. Recently I moved to Ireland for seeking opportunity in IT. while I decided to move my self freelancer that will help me more to build up a strong portfolio.
$4 USD/hr
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Portfolio

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Experience

Intern Business intelligence

Jul 2017 - Nov 2017 (4 months)

 Reported, presented complex data.  Identified measures and KPI and Data Visualization.  Developed, maintained and supported Business Intelligence reports.  Reported business statistics on different software - QlikView, QlikSense, ETL, Hyperion Essbase.  Worked on Oracle SQL.  Weekly presented reports and communicated with Team Lead.

Customer Service Representative (Call Center)

Jan 2016 - May 2017 (1 year)

 Provide excellent customer service over calls.  Resolving customer queries in a fast & effective manner.  Liaising with other departments within the organization.  Using an in-house system to record the necessary information and instigate actions as required.  Directing requests and unresolved issues to senior colleagues.

Junior Sales Manager

Mar 2014 - Aug 2015 (1 year)

 Manage a big Team.  Manage paperwork and Administration on a daily basis.  Achieve personal and company targets/Margins Liaise with After-sales Provide.  Develop and maintain excellent levels of customer service. Consultation with Customers.  Planning a new Strategy to Archive Target.  Time Management for Team and organization.  Reduce unnecessary Expense.

Education

Master Degree: Engineering Science in Computer Systems

2015 - 2017 (2 years)

Bachelor Degree: Computer Science and Engineering

2010 - 2014 (4 years)

Qualifications

Oracle Business Intelligence Cloud Service Specialist (2017)

ORACLE

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