Invite Freelancer to Project
You don't seem to have an active project at the moment. Why not post a project now? It's free!Post a Project
- 100%Jobs Completed
- 100%On Budget
- 100%On Time
- N/ARepeat Hire Rate
Project for Isma N.
“she did a great job, it was a pleasure working with her”urf28 4 months ago
Customer Service AgentNov 2017
Deliver customer service for customers via email and live chat for E-commerce, SaaS companies, Service Providers, etc. Responsibilities including but not limitedto the following: - Address issues and concerns raised by customers. - Assists customers in timely manners and provide the most efficient service possible. - Work with other departments such as Shipping, Sales, and Management to respond to customer inquiries and ensure resolution. - Assist in Agent Quality Monitoring
Learning Center ManagerJul 2013 - Nov 2017 (4 years)
My main responsibilities as the Learning Center Manager were: - Create a positive, collaborative and service-focused work environment. - Directs the management of multiple projects: develop project plans and timelines, make staffing decisions, identify and overcome obstacles. - Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance. - Supervise Academic, Customer Service, Finance, Sales and Marketing activities. - Etc.
Academic CoordinatorMar 2012 - Jul 2013 (1 year)
My responsibilities as the Academic Coordinator were: - Conduct academic activities. - Curriculum development and execution. - Ensure accuracy of student information and mark capturing on academic management system. - Manage the academic performance of academic staff and the learners’ progress. - May perform other duties and responsibilities that management may deem necessary from time to time. - Etc.
- Phone Verified
- Email Verified