Profile image of IsmaNoor28
@IsmaNoor28
Flag of Indonesia Tasikmalaya, Indonesia
Member since April 16, 2020
0 Recommendations

IsmaNoor28

Online Offline
Two and a half years of doing online customer service for various businesses, ranging from e-commerce to SaaS. Familiar with many types of Helpdesk and Tools for customer service such as Zendesk, Intercom, Front, Groove, Freshdesk, Shopify, etc. I am also an experienced English - Indonesian - English translator for articles, journals, books, etc. Another thing I'm highly interested in is Virtual Assisting, because I love working on projects, learning new things and being multitasking. As an adaptive and self-starter person, I believe I have what it takes to be a Virtual Assistant.
$10 USD/hr
1 review
0.6
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio Items

Recent Reviews

  • image of urf28 Project for Isma N. $20.00 USD

    “she did a great job, it was a pleasure working with her”

Experience

Customer Service Agent

Nov 2017

Deliver customer service for customers via email and live chat for E-commerce, SaaS companies, Service Providers, etc. Responsibilities including but not limitedto the following: - Address issues and concerns raised by customers. - Assists customers in timely manners and provide the most efficient service possible. - Work with other departments such as Shipping, Sales, and Management to respond to customer inquiries and ensure resolution. - Assist in Agent Quality Monitoring

Learning Center Manager

Jul 2013 - Nov 2017 (4 years)

My main responsibilities as the Learning Center Manager were: - Create a positive, collaborative and service-focused work environment. - Directs the management of multiple projects: develop project plans and timelines, make staffing decisions, identify and overcome obstacles. - Provide day-to-day leadership, guidance, oversight and direction to the project in order to maximize contracted performance. - Supervise Academic, Customer Service, Finance, Sales and Marketing activities. - Etc.

Academic Coordinator

Mar 2012 - Jul 2013 (1 year)

My responsibilities as the Academic Coordinator were: - Conduct academic activities. - Curriculum development and execution. - Ensure accuracy of student information and mark capturing on academic management system. - Manage the academic performance of academic staff and the learners’ progress. - May perform other duties and responsibilities that management may deem necessary from time to time. - Etc.

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