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@Justinfreelancer
Flag of India Kolkata, India
Member since December 2, 2016
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Justinfreelancer

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A dedicated customer service manager with 7+ Years of experience in  Software Technical Support & Training  Computer Technical Support  E- Commerce Order Fulfillment & Transaction Management  Customer Service & Sales  Items Listing and Quality/Error Check  Client and Vendor Relations & Communications  Inbound & Outbound Call Handling  Data Mining and Data Entry Assurance 1) Strict Adherence to Instructions. 2) Early submission to allow you adequate time for review. 3) Quality and presentable work.
$12 USD/hr
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  • N/AJobs Completed
  • N/AOn Budget
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  • N/ARepeat Hire Rate

Portfolio

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Experience

Project Manager

Sep 2014 - Mar 2019 (4 years)

For E-Commerce Business l Platforms worked on: Magento , OS-Ticket, eBay & Amazon. Roles: Involved in Project functions like Processing Orders, Shipments, RMAs for Refunds & Exchanges. Correcting Product listing errors in Magento, Amazon, eBay Portal. Making Claims to Vendors, USPS. For Green Business Software l Platforms: Captive software, Intercom Chat, Zendesk, Quickbooks, MailChimp. Roles: To train & assist new companies on the software and to take care of received Chats, Tickets, Calls etc.

Team Leader

May 2013 - Aug 2014 (1 year)

For Prospects Selling Business l Platforms: X- Lite Softphones, MailChimp. Roles: Led a Team those were responsible to answer customers query about different Prospects over Calls, Chats. Follow up with customers for payments, refunds & Charge backs. For US Hotel Booking Project l Platforms: Hotel Booking Portal, Ring Central, Google Sheet, etc. Roles: To talk to the Guests for US Organizer, those were coming to rent houses in US and to make sure that they can Check in & Check out with no issues.

Executive

Nov 2011 - Apr 2013 (1 year)

For Antivirus Software Sales Project l Platforms: Go autodial, X- Lite, MailChimp. Roles: Making outbound calls & selling Software. Help them in software installation. Connects and develops relationships with customers for renewals & Upsell. For Data Entry & Survey Projects l Platforms: Go autodial, X- Lite, White Pages, Google Sheet. Roles: Properties bidding on US Govt. site, LinkedIn Jobs Posting. Mining customers & business data & compiling for clients. Phone Surveys for different projects.

Education

Bachelor of Arts

2010 - 2014 (4 years)

Higher Secondary (X+2) - WBCHSE

2010 - 2010 (1 month)

Madhyamik (X) - WBBSE

2008 - 2008 (1 month)

Qualifications

COMPUTER VOCATIONAL COURSE (2011)

WBSCVET

2 Years COMPUTER VOCATIONAL COURSE with CFAP & CAAM

Certifications

  • Preferred Freelancer Program SLA
    87%

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