Kostiantyn K.

1. Solid international experience with customers from the USA, Europe (the United Kingdom, France, Switzerland, Sweden, Denmark, Germany, Spain, Ukraine), and Asia (Japan, Kazakhstan). 2. Senior business system analyst, product owner, project manager, QA engineer, technical writer. 3. Participated in more than 99+ IT projects (websites, mobile applications, PWAs, enterprise products, custom products). Most of them were successfully finished. 4. Customers: Auchan, Toyota, IKEA, Nestle, British American Tobacco, Philip Morris International Inc, JYSK, Glovo, WayForPay, Nova Poshta, Ukrposhta, Rozetka, Allo, Foxtrot, Kyivstar, Ababahalamaha, Viasat Ukraine, OTP Bank, Universal bank, Prozorro. 5. Domains: E-commerce, Social media, FMCG, Fulfillment, Healthcare, FinTech, Education, Automotive & shipbuilding, Entertainment, Interior & Design, Fashion, Agriculture, Sport, Religion. Gambling. 6. Created tonnes of clear technical and business documentation for companies and teams which increased results and improved communication (SRS, PRD, user stories, use cases, diagrams, user guides, business plans, BRD, MRD, etc). 7. Implemented clear and efficient business processes for companies where I worked which increased the velocity between 30% and 90% depending on companies' needs and their situation. These business processes included cooperation inside and outside between different departments (IT, marketing, sales, HR & recruiters, Finance, Operations, Customer support, etc). For instance, implemented: ● Task management system: Intecracy, Nova Poshta, Solution. ● Documentation system: Art Lemon, Intecracy, Nova Poshta, Solution. ● Requirements management system: Nova Poshta. ● ITIL system at Nova Poshta for the IT department. ● Help desk system at Intecracy for customer support. ● HR processes: hiring process and integration to the team - at Solution. ● Communication processes in team chats - Nova Poshta, Solution. ● Design processes - Solution. ● Development processes - Intecracy, Solution. ● QA processes - Intecracy, Nova Poshta. ● BA processes - Art Lemon, Intecracy, Nova Poshta, Solution. ● Knowledge base system - Nova Poshta. ● Training system for employees - Nova Poshta. ● System of managing and approving contracts - Nova Poshta. 8. Worked in multicultural teams (30+ countries) with specialists from 2 persons to more than 30 000 employees.