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Lailan0id

and invite this freelancer
Flag of Philippines Santa Rosa, Philippines
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Member since May, 2012

I am looking for jobs that will thoroughly exploit my skills and give me the opportunity to learn something new. I have strong work ethics and the skills to back them up. I offer you honesty and commitment. I understand the importance of details, deadlines and confidentiality. I bring with me over 6 years of administrative experience in such fields as Legal, Medical, Sales, and Customer Service. I also have extensive experience in researching authoritative resources and creation of powerpoints and articles on various topics.

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@Lailan0id

  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Recent Exams

  • Freelancer Orientation Top 7%
    75%

Top Skills

  • Graphic Design
  • Logo Design
  • Data Processing
  • Data Entry
  • Research
  • Proofreading
  • Telemarketing
  • Blog
  • Customer Support
  • Advertising
  • Editing
  • Freelance
  • Transcription
  • Virtual Assistant
  • Medical Writing
  • Photo Editing
  • Phone Support
  • Order Processing
  • Article Rewriting
  • BPO
  • Poster Design
+ show more

Recent Reviews

No reviews.

Experience

Project Coordinator

Jun 2012

- Meeting notes and allocating priorities after meetings. - Create and manage tasks on our Intervals task management system - Following up tasks with our developers and website production team and checking on progress. - Quality control by checking the completeness and quality of tasks that have been handed back to client-service for delivery to the client. - Working with Search Engine Optimisation tools, producing reports, spreadsheets etc.

Paralegal Assistant

May 2012

- Doing administrative tasks most of the time - Communicating with Florida's SSA and ODAR's office - Assisting our client on filing their disability case to SSA - Contacting our client's doctor's office to obtain medical records

Customer Service Representative

Sep 2010 - Dec 2011 (1 year)

- Ability to communicate effectively with customers - Ability to recognize the need for queries to be escalated - Keen to details - Able to communicate at all levels with all constituencies - external/internal customers & senior management - Excellent phone and problem solving skills - Adaptable and flexible - Initiate change & process improvement - Time management skills

Telemarketer

Jan 2010 - Aug 2010 (7 months)

Responsibilities included: - We help develop Inbound & Outbound Programs with High SPH Potential - We help develop Customer Acquisition & Retention Programs & Products - We help develop Upsell & Downsell Opportunities

Education

BS Nursing

2005 - 2009 (4 years)

Certifications

Top Performer Wellcare - Caid Member [Wellcare] (2011)

In recognition of exceptional performance and outstanding commitment to provide excellent customer service. (being awarded quarterly to outstanding agents)

Top Performer Wellcare - Caid Provider [Wellcare] (2011)

In recognition of exceptional performance and outstanding commitment to provide excellent customer service. (being awarded quarterly to outstanding agents)

Badges

  • Fast Responder

    Bid within 2 minutes of a project being listed.
  • Know-It-All

    Pass a freelancer orientation exam
  • Know-It-All

    Pass a freelancer orientation exam
  • Pro-Profile

    Complete your Profile 100%.
  • Know-It-All

    Pass a freelancer orientation exam
  • Know-It-All

    Pass a freelancer orientation exam
  • Fast Responder

    Bid within 2 minutes of a project being listed.
  • Pro-Profile

    Complete your Profile 100%.