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@MSarma2277
Flag of India New Delhi, India
Member since April 30, 2019
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MSarma2277

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Looking for a content writer who delivers quality work all the time, meets every deadline and who isn't heavy on your wallet either? Then your search ends here! Writing with flair, thought, consciousness of the subject and versatility is my prime concern. I'm a content writer with several years of experience in developing learning & training materials. I bring with me more than 10 years of experience, in various capacities; with brands like IBM, Aon and HealthEC. Please contact me for all your writing assignments and the success of your project is guaranteed.
$5 USD/hr
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Experience

Senior Executive Assistant

Jul 2018

The KRAs of this profile are calendar management, travel arrangement, MOM, reporting, expense filling, training junior staff members, preparing presentations, event planning and meeting coordination, to name a few.

Operations Manager

Sep 2010 - Mar 2018 (7 years)

Primary key responsibility areas were as follows: - Client Management. - People Management. - Quality control via effective coaching and feedback. - Team Management. - Stakeholder Management. - Be the domain expert and help with escalation management, identify training needs, prepare training modules and impart training. - Performance Management of team members. - Process review for client and leadership to take informed decision.

Communications Coach

Jun 2006 - Nov 2007 (1 year)

Conduct communications training for the new hires, refresher training for existing employees (on need basis), facilitate adhoc sessions for team members per Operations Department's request, create and update training modules, circulate language tips for team members, daily call evaluations for teams (with coaching and feedback) to ensure communications benchmarks are met on call and create action plan whenever necessary.

Education

LL.B

2007 - 2010 (3 years)

M.A.

1999 - 2001 (2 years)

Qualifications

Advance Certificate in Computer Applications (1999)

NIIT, New Delhi

Certifies that the candidate has knowledge of computer applications and basic function of a computer.

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