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Senior Executive AssistantJul 2018
The KRAs of this profile are calendar management, travel arrangement, MOM, reporting, expense filling, training junior staff members, preparing presentations, event planning and meeting coordination, to name a few.
Operations ManagerSep 2010 - Mar 2018 (7 years)
Primary key responsibility areas were as follows: - Client Management. - People Management. - Quality control via effective coaching and feedback. - Team Management. - Stakeholder Management. - Be the domain expert and help with escalation management, identify training needs, prepare training modules and impart training. - Performance Management of team members. - Process review for client and leadership to take informed decision.
Communications CoachJun 2006 - Nov 2007 (1 year)
Conduct communications training for the new hires, refresher training for existing employees (on need basis), facilitate adhoc sessions for team members per Operations Department's request, create and update training modules, circulate language tips for team members, daily call evaluations for teams (with coaching and feedback) to ensure communications benchmarks are met on call and create action plan whenever necessary.
LL.B2007 - 2010 (3 years)
M.A.1999 - 2001 (2 years)
Advance Certificate in Computer Applications (1999)NIIT, New Delhi
Certifies that the candidate has knowledge of computer applications and basic function of a computer.