You're now following
Error following user.
This user does not allow users to follow them.
You are already following this user.
Your membership plan only allows 0 follows. Upgrade here.
Successfully unfollowed
Error unfollowing user.
You have successfully recommended
Error recommending user.
Something went wrong. Please refresh the page and try again.
Email successfully verified.
paranaque, philippines
It's currently 12:46 PM here
Joined December 11, 2019
0 Recommendations
Mark Jayson G.
@Markjayson28
0.0
0.0
0%
0%
paranaque, philippines
N/A
Jobs Completed
N/A
On Budget
N/A
On Time
N/A
Repeat Hire Rate
#Customersupport #E-Commerce #Telemarketing #VA
Contact Mark Jayson G. about your job
Log in to discuss any details over chat.
Reviews
Changes saved
No reviews to see here!
Experience
E-Commerce Project Manager
Oct 2019 - Present
-Defining the project charter, roles, tasks, milestones, budgets and measures of success to support the business case.
-Developing project estimates and plans to manage the end-to-end project execution.
-Supporting the effective delivery of requirement efforts.
-Help analyze and discuss the potential risks/benefits involved in using the specified solution to address the business requirement.
-Facilitating the day-to-day Project Quality Framework standards and sponsor expectations
Account Manager- AT&T: Customer Support and Sales Campaign
Jun 2019 - Oct 2019 (4 months, 1 day)
o Managing KPI Management (7 day repeats/AHT/VOC/Sales)
o Establishing good Client experience
o Re-enforcing EWI process (Early Warning Indicator)
o Managing Productivity/Schedule adherence/Aux utilization
o Prod Validation (Final Interview)
o Timeqey Management
o Validating TL’s coaching logs
o Triad Coaching with TL’s
o Interacting with agents/TL’s in a day to day basis
Account Manager- BELL CANADA: Customer Support and Sales Campaign (PIONEER)
May 2017 - Jun 2019 (2 years, 1 month)
o Managing around 120-159 agents
o Financial Management
o Reinforcing people management/rewards and recognition
o Performance Management
o Triad coaching with TL’s and Agents
o Setting up FGD if necessary with teams
o Client Management
o Monthly evaluation review discussion with TL’s
o Manager to TL Coaching session
o Side by side call listening with agents
o ABAY Planning and execution (New Hires)
Qualifications
Hiring only the Best: A METHOD
Sutherland Global Service
2020
*Common Hiring Mistakes
*Scorecard- Mission, Outcomes and Competencies
*Source- Outcomes describe what a person needs to accomplish in the role. They are typically stated
using language that is specific, measurable containing numbers or observable metrics.
*Select- STAR APPROACH
*Sell- Encouraging the candidate to join your company.
Leadership Training for Supervisor
Sutherland Global Service
2010
Fundamentals of Leadership
Roles and Responsibility of a Supervisor
Performance Management
How to successfully manage employees
PPQ Training for Coaching
IQor Philippines
2015
Introduction to Coaching
Fundamentals of Coaching
Coaching Application
Contact Mark Jayson G. about your job
Log in to discuss any details over chat.
Verifications
Browse Similar Freelancers
Browse Similar Showcases
Invite sent successfully!
Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Copy to clipboard failed, please try again after adjusting your permissions.
Copied to clipboard.
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.