EXPLORE


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$10 USD / Hour
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United States (11:13 PM)
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Joined on June 2, 2014
$10 USD / Hour
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Need an organized, detail-oriented, and dependable Virtual Assistant? I specialize in administrative support, data management, document formatting, and technical troubleshooting to help clients stay productive and stress-free. ✅ Administrative Support – Email management, scheduling, and task coordination ✅ Data Entry & Formatting – Accurate input, data cleanup, and file conversions ✅ Technical Support – Troubleshooting software issues, email setup, and tech guidance ✅ Document & Spreadsheet Management – Microsoft Office, Google Suite, LibreOffice ✅ Task & Workflow Optimization – Organizing processes for efficiency I prioritize accuracy, efficiency, and confidentiality, ensuring high-quality work delivered on time. Whether you need a one-time task or ongoing support, I’m ready to assist. 📩 Let’s discuss how I can help your business thrive!
Verifications

Extended Thank You Voucher – 4Life

Professional Portfolio Website

Extended Thank You Voucher – 4Life

Professional Portfolio Website
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Experience
Independent Learning & Digital Projects
Aug, 2018 - Present
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7 years, 10 months
Freelance
Aug, 2018 - Present
•
7 years, 10 months
Self-directed professional development and applied projects in administration, tech support, and process optimization. • Pursued professional development in administrative tools, CRM platforms, and workflow optimization. • Completed independent digital projects, applying data entry, scheduling, and document management skills. • Maintained bilingual (English/Spanish) communication and strengthened organizational/time-management abilities.

Bayamon, Puerto Rico
Aug, 2018 - Present
•
7 years, 10 months
Customer Service Representative
Jun, 2018 - Jul, 2018
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1 month, 1 day
YourInsuranceSpot.com
Jun, 2018 - Jul, 2018
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1 month, 1 day
Handled customer accounts and policy updates with accuracy and compliance. • Assisted clients with account updates, payments, and policy changes. • Sent SMS, phone, and written notifications for policy status updates. • Processed endorsements (adding/removing drivers, vehicles, lienholders). • Documented interactions in CRM systems with accuracy.

Orlando, United States
Jun, 2018 - Jul, 2018
•
1 month, 1 day
Technical Support Representative
Jul, 2016 - Aug, 2016
•
1 month
SkyBridge Resources
Jul, 2016 - Aug, 2016
•
1 month
Provided bilingual technical support for online education platforms. • Provided technical support for students and staff using online education platforms. • Resolved login and access issues, delivering step-by-step guidance. • Documented cases in ticketing systems, escalating when needed. • Supported both English and Spanish-speaking users.

Maitland, United States
Jul, 2016 - Aug, 2016
•
1 month
Education
Highschool Diploma
2007 - 2007

Puerto Rico
2007 - 2007
Qualifications
Microsoft Office Specialist - Word 2007
2011
Microsoft
Certified in Microsoft Word 2007 Skilled in creating, formatting, and managing professional documents for business and administrative use.
2011
Typing Skill Certificate
2012
Typing Institute of America (TypingWeb)
Credential: Professional Skill Level — 51 WPM at 96% accuracy
2012