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Customer Support Data Entry Technical Support Troubleshooting Virtual Assistant
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Misscha C.

@Misschaliz

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Virtual Assistant | Data Entry | Technical Support

$10 USD / Hour

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United States (11:13 PM)

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Joined on June 2, 2014

$10 USD / Hour

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Need an organized, detail-oriented, and dependable Virtual Assistant? I specialize in administrative support, data management, document formatting, and technical troubleshooting to help clients stay productive and stress-free. ✅ Administrative Support – Email management, scheduling, and task coordination ✅ Data Entry & Formatting – Accurate input, data cleanup, and file conversions ✅ Technical Support – Troubleshooting software issues, email setup, and tech guidance ✅ Document & Spreadsheet Management – Microsoft Office, Google Suite, LibreOffice ✅ Task & Workflow Optimization – Organizing processes for efficiency I prioritize accuracy, efficiency, and confidentiality, ensuring high-quality work delivered on time. Whether you need a one-time task or ongoing support, I’m ready to assist. 📩 Let’s discuss how I can help your business thrive!

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Experience

Independent Learning & Digital Projects

Aug, 2018 - Present

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7 years, 10 months

Freelance

Aug, 2018 - Present

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7 years, 10 months

Self-directed professional development and applied projects in administration, tech support, and process optimization. • Pursued professional development in administrative tools, CRM platforms, and workflow optimization. • Completed independent digital projects, applying data entry, scheduling, and document management skills. • Maintained bilingual (English/Spanish) communication and strengthened organizational/time-management abilities.

Flag of

Bayamon, Puerto Rico

Aug, 2018 - Present

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7 years, 10 months

Customer Service Representative

Jun, 2018 - Jul, 2018

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1 month, 1 day

YourInsuranceSpot.com

Jun, 2018 - Jul, 2018

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1 month, 1 day

Handled customer accounts and policy updates with accuracy and compliance. • Assisted clients with account updates, payments, and policy changes. • Sent SMS, phone, and written notifications for policy status updates. • Processed endorsements (adding/removing drivers, vehicles, lienholders). • Documented interactions in CRM systems with accuracy.

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Orlando, United States

Jun, 2018 - Jul, 2018

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1 month, 1 day

Technical Support Representative

Jul, 2016 - Aug, 2016

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1 month

SkyBridge Resources

Jul, 2016 - Aug, 2016

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1 month

Provided bilingual technical support for online education platforms. • Provided technical support for students and staff using online education platforms. • Resolved login and access issues, delivering step-by-step guidance. • Documented cases in ticketing systems, escalating when needed. • Supported both English and Spanish-speaking users.

Flag of

Maitland, United States

Jul, 2016 - Aug, 2016

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1 month

Education

Highschool Diploma

2007 - 2007

Flag of

Puerto Rico

2007 - 2007

Qualifications

Microsoft Office Specialist - Word 2007

2011

Microsoft

Certified in Microsoft Word 2007 Skilled in creating, formatting, and managing professional documents for business and administrative use.

2011

Typing Skill Certificate

2012

Typing Institute of America (TypingWeb)

Credential: Professional Skill Level — 51 WPM at 96% accuracy

2012

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