o Flight ground handling officer - International flight Thomas Cook UK / Germany o Handling all aspects of bookings including airline and hotel reservations, group tours bus and cruise. o Knowledgeable and experienced in all phases of the domestic and international travel industry. o Exceptional ability to read and write simple instructions, short correspondence and communicate guest's special requests. o Uncommon ability to use the aviation phonetic alphabet. o Compile safari itineraries for all

o Delivered world class service to the customers. o Promotion of bank services to prospective clients. o Provided necessary monitoring of high revenue commercial accounts/ co operate accounts through extensive follow up and procedures. o Examined and worked out the processing of credit cards, cheques, bank statements and cheque books. o Improved the customer service by introducing customer feed back and developing new policies and procedures based on their needs