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@NervPH
Member since November 23, 2016
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NervPH

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My name is Freddie Ramirez. A motivated Father and a Customer Service and Technical Support Rockstar! I am a PC Enthusiast. Just an ordinary person who loves helping people with their computer/gadget related problems. It makes me happy resolving any computer and gadget issues. I am a PC Enthusiast and deals with virus issue, hardware assembly, network set up, application issues, disk less set up, PC assembly, Android Themes editor, water cooling set up, Bootstrap Web Creator, Router Setup, Point to Point / Multi point Networking both wired and wireless, CCTV Installation and Management and more. I am motivated when I get kudos from customers after fixing their issue either via Chat, Email, Calls and Remote Assistance. Apart from work, I love to travel and take pictures. Nature scene is my favorite subject. See what my clients say about my work on the link below. [login to view URL]
$5 USD/hr
1 review
3.8
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

  • image of Noel L. Project for Freddie R. $800.00 USD

    “Freddie is very efficient and provided excellent work for my clients.”

Experience

Operations Supervisor

Sep 2017

Monitor the overall production performance. Source talents for needed account and I provide training for new hires for accounts that we handle and I do product training to meet the client's required need for support. Handle different account on production floor. Below are the companies that I provided Customer Support and Technical Support Services. ZOTAC XFX BEM Solpro Galaxy

Quality Analyst

Apr 2005 - Jan 2009 (3 years)

Listen to recorded calls of agents and rate them based on the company set metrics. Provide coaching session to agent to help them improve their call handling quality. Do administrative tasks such as reporting and analysis to see the trends and focus on areas of improvement and work on it.

Customer Service Representative of Earthlink Incorporated (ISP in USA)

Mar 2004 - Apr 2005 (1 year)

Handled the Customer Service Department of Earthlink Inc, an Internet Service Provider in USA. Explain the billing breakdown to customer, provide them information on features and benefits of the product. Persuade them not to cancel their account.

Data Encoder

Jan 2004 - Jun 2004 (5 months)

Encode data from films to companies databased. Data are declared assets of customers who applied for Bank Loans. Data are on films and transcribed to an excel like system.

Franchise Officer

Jan 2003 - Sep 2003 (8 months)

Handled Franchise outlets quality inspections to ensure that outlets are following the company set standards in terms of operations and good manufacturing process. Provide training to outlet staff and educate the on how the machine operates and how to provide good customer service. Record monthly sales of outlets for royalty computation and collection

Education

CCTV Installation and Management Certified Technician Course

2017 - 2017 (1 month)

Computer Technician Course

2006 - 2006 (1 month)

Bachelor in Business Administration Major in Marketing

1998 - 2002 (4 years)

Qualifications

CCTV Installation and Management Certified Technician (2017)

Inventive Media

The certification was given to individuals who took a course in CCTV installation and Management.

Computer Technician Certficate (2006)

Xavier Technical Training School

The certification are given to those who graduated the Computer Technician Course. This covers PC repair both Hardware and Software, Wired and Wireless Networking, Troubleshooting, OS installation of different platform.

Certifications

  • US English Level 1
    90%
  • US English Level 2
    90%
  • Numeracy 1
    85%
  • Data Entry Level 1
    75%

Verifications

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My Top Skills

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