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Project for Freddie R.
“Freddie is very efficient and provided excellent work for my clients.”Noel L. 3 months ago
Operations SupervisorSep 2017
Monitor the overall production performance. Source talents for needed account and I provide training for new hires for accounts that we handle and I do product training to meet the client's required need for support. Handle different account on production floor. Below are the companies that I provided Customer Support and Technical Support Services. ZOTAC XFX BEM Solpro Galaxy
Quality AnalystApr 2005 - Jan 2009 (3 years)
Listen to recorded calls of agents and rate them based on the company set metrics. Provide coaching session to agent to help them improve their call handling quality. Do administrative tasks such as reporting and analysis to see the trends and focus on areas of improvement and work on it.
Customer Service Representative of Earthlink Incorporated (ISP in USA)Mar 2004 - Apr 2005 (1 year)
Handled the Customer Service Department of Earthlink Inc, an Internet Service Provider in USA. Explain the billing breakdown to customer, provide them information on features and benefits of the product. Persuade them not to cancel their account.
Data EncoderJan 2004 - Jun 2004 (5 months)
Encode data from films to companies databased. Data are declared assets of customers who applied for Bank Loans. Data are on films and transcribed to an excel like system.
Franchise OfficerJan 2003 - Sep 2003 (8 months)
Handled Franchise outlets quality inspections to ensure that outlets are following the company set standards in terms of operations and good manufacturing process. Provide training to outlet staff and educate the on how the machine operates and how to provide good customer service. Record monthly sales of outlets for royalty computation and collection
CCTV Installation and Management Certified Technician Course2017 - 2017 (1 month)
Computer Technician Course2006 - 2006 (1 month)
Bachelor in Business Administration Major in Marketing1998 - 2002 (4 years)
CCTV Installation and Management Certified Technician (2017)Inventive Media
The certification was given to individuals who took a course in CCTV installation and Management.
Computer Technician Certficate (2006)Xavier Technical Training School
The certification are given to those who graduated the Computer Technician Course. This covers PC repair both Hardware and Software, Wired and Wireless Networking, Troubleshooting, OS installation of different platform.
US English Level 190%
US English Level 290%
Data Entry Level 175%
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