â€¢ Recruitment, training and monitoring of staff
â€¢ Design and deliver call center modules, Language and Telemarketing script.
â€¢ Developed and taught English language courses focusing on the specific needs of customers.
â€¢ Teaching about cultural awareness, geography, vocabulary, pronunciation, accent, intonation, grammar and basic telephone etiquette
â€¢ Excellent communication skills in English & French, both written & spoken and excellent telephone skills
â€¢ Excellent customer services skills and MQA registered trainer
â€¢ Good organizing, administrating & leading skills
â€¢ Computer literate