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Flag of Philippines Pasig City, Philippines
Member since February 1, 2011
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With more than 20 years of experience in the banking industry. Particular strengths on customer service, administrative work and collections. Resourceful, result-oriented and has problem solving and analytical skills. Team player with demonstrated leadership qualities. Able to multi-task effectively with the ability to work well under pressure. Has a keen eye on details ensuring timely completion of projects and tasks assigned. A good communicator with developed presentation, interpersonal and organizational skills. Proficient in Microsoft Office software (Word and Excel).
$5 USD/hr
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Customer Care Specialist

Dec 1996 - Jan 2011 (14 years)

Collects past due payments from customers. o Receives and responds to problems, queries and requests from customers by providing satisfying solutions to customers concerns. o Resolves customer complaints or grievances about service, policy, operation or any other complaint the customer may direct toward the company's business. o Corrects or adjusts customer information for claims, payments, returns, etc. o Resolves any outstanding customer service issues. o Updates customer records


Bachelor of Science in Commerce Major in Management

1983 - 1987 (4 years)


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