Profile image of Renah548
@Renah548
Flag of Mexico Mexico City, Mexico
Member since February 10, 2018
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Renah548

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*CUSTOMER SERVICE - Phone Support | Email Support | Chat Support (Live Chat) *VIRTUAL ASSISTANT - Data Entry, Answer Emails, Schedule Appointments, and Meetings, Take Meeting Notes and Send Out etc. *AMAZON BASIC LEVEL - Product Listing, Keyword Research, Bulk Upload and Templates, Title Optimization, Account Management *AMAZON MID/EXPERT LEVEL - List New Products, Manage Returns And Refunds, Answer Customer Service Inquiries, Manage And Fulfill Orders (Merchant Fulfilled), Manage Inventory and Product Data, Research Keywords & Improve Listings, Manage Seller Metrics. *OTHER AMAZON SKILLS - Manage FBA (Fulfillment By Amazon) Order & Processes, Buy Box, Fulfill Tracking For All Orders, Amazon Suspension Appeals, Blocked Listing, Charge Back, A to Z claim, Feedback, and Reviews *ORDER FULFILLMENT -Deal with Issue Orders, Share Tracking With the Customer, Process Orders As They Are Submitted and Order Fulfillment Specialist Manager. *FBA Inventory Management *E-COMMERCE
$10 USD/hr
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Portfolio

Recent Reviews

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Experience

Virtual Assistant / Data Entry / E-commerce

Apr 2017 - Dec 2017 (8 months)

Setup Amazon store, Manage inventory, Resolve Cases, Communicate Manufacturer/Supplier. Data Entry, Answer Emails, Schedule Appointments, and Meetings, Take Meeting Notes and Send Out etc.

Lead/ Subject Matter Expert / Flex Specialist

Aug 2016 - Mar 2017 (7 months)

Handle 25 agents, Coordinate, plan, deliver and facilitate AWS Customer Service training, Coaching, Identifies and resolves problems in a timely manner, Gathers and analyses information skilfully. works well in group problem solving situations

Seller Support

Jan 2016 - Aug 2016 (7 months)

List New Products, Manage Returns And Refunds, Answer Customer Service Inquiries, Manage And Fulfill Orders, Manage Inventory and Product Data, Research Keywords & Improve Listings, Manage Seller [login to view URL] FBA, Order & Processes, Buy Box, Fulfill Tracking For All Orders, Amazon Suspension Appeals, Blocked Listing, Charge Back, A to Z claim, Feedback, and Reviews.

CUSTOMER SERVICE (Phone, email, chat)

Feb 2015 - Jan 2016 (11 months)

● Listen and respond to customers’ needs and concerns. ● Provide information about products and services. ● Handle returns or complaints. ● Record details of customer contacts and actions taken. ● Research answers or solutions as needed. ● Process refunds, upgrades, and cancellations of all accounts. ● Respond caringly, accurately, and quickly to every single customer request. ● Ensure all pending queries and issues are resolved in a timely manner.

Education

BEED

2012 - 2014 (2 years)

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