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Virtual Assistant / Data Entry / E-commerceApr 2017 - Dec 2017 (8 months)
Setup Amazon store, Manage inventory, Resolve Cases, Communicate Manufacturer/Supplier. Data Entry, Answer Emails, Schedule Appointments, and Meetings, Take Meeting Notes and Send Out etc.
Lead/ Subject Matter Expert / Flex SpecialistAug 2016 - Mar 2017 (7 months)
Handle 25 agents, Coordinate, plan, deliver and facilitate AWS Customer Service training, Coaching, Identifies and resolves problems in a timely manner, Gathers and analyses information skilfully. works well in group problem solving situations
Seller SupportJan 2016 - Aug 2016 (7 months)
List New Products, Manage Returns And Refunds, Answer Customer Service Inquiries, Manage And Fulfill Orders, Manage Inventory and Product Data, Research Keywords & Improve Listings, Manage Seller [login to view URL] FBA, Order & Processes, Buy Box, Fulfill Tracking For All Orders, Amazon Suspension Appeals, Blocked Listing, Charge Back, A to Z claim, Feedback, and Reviews.
CUSTOMER SERVICE (Phone, email, chat)Feb 2015 - Jan 2016 (11 months)
● Listen and respond to customers’ needs and concerns. ● Provide information about products and services. ● Handle returns or complaints. ● Record details of customer contacts and actions taken. ● Research answers or solutions as needed. ● Process refunds, upgrades, and cancellations of all accounts. ● Respond caringly, accurately, and quickly to every single customer request. ● Ensure all pending queries and issues are resolved in a timely manner.