Ricky T.

Call Center Operations professional with fifteen years of extensive back ground in setting up call centers from ground up and managing most profitable, efficient call centers globally. Great with creating operational strategies consistently exceeded client, customer expectations, Managed multiple inbound/outbound call center sites globally. Developed outstanding management teams, Managed client relationships and multiple vendors, Launched new clients, products and programs. Implemented performance improvement initiatives focusing on KPI’s and CSAT ensuring contractual agreements are exceeded