Sarthak L.

Let’s be frank, not everyone is suited for customer service. No matter what company is interviewing you, they will want to know you’ll be good for their image. That means looking neat, but not overdressed, having good posture, being pleasant, and being well-spoken. Try these lines to describe yourself if questions arise where you can utilize them. “I can keep my cool under pressure.” “I don’t easily lose my temper.” “I’m good at multi-tasking.” “I enjoy meeting new people every day.” “I love making people’s day.” “I believe customers are the most important part of any business.” “If necessary, I can be assertive without being rude.” Do you get where this is going? Recruiters want to know you can handle having two people waiting for you while the phone is ringing, and another customer is being unreasonable and rude, while still being unruffled. They also want to know you’re an organizer. Can you keep track of several tasks for specific customers in a disciplined way? For example, a sales rep may get a call, have to get information, call back, record the order, get the order dispatched, correctly invoiced, and call the customer again to follow up. They must do this for several customers at once, so things can get pretty chaotic unless they’re smart organizers. In marketing, they also want to know you’re people-oriented and organized, but they’ll want to know more about the creative aspects too. Try these options for describing yourself: “I love turning great ideas into reality.” “I’ve done a few freelance projects, and I’ve brought my portfolio.” “I find people and their opinions fascinating.” “I really enjoy reading about and l