EXPLORE


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$5 USD / Hour
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Kenya (9:03 AM)
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Joined on February 25, 2011
$5 USD / Hour
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What I do: Digital Marketing: I develop marketing and brand content strategies. I can launch your product, market your brand, manage your social media pages and launch/manage your ad campaigns. Content Writing: Creative Article writer and translator, available to make your project reach its full potential! I once did a personality test and guess what the results said... I had the same personality as Shakespeare, Poe, Camus, Rowling and many other writers... I suddenly got why I loved writing so much and why I express feelings & thoughts much better when I write them. I do all kinds of writing: creative writing, content writing, articles, copy-writing... If you need a creative/original piece, you are on the right profile! Translation: My other domain of expertise is Translation, I can translate all type of articles in English
Verifications

Customer Experience, BPO processes and Project Management.

Customer Experience, BPO processes and Project Management.
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Experience
Customer Service Executive.
Jun, 2010 - Present
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15 years, 6 months
Direct Channel Holdings (PTY) LTD (Sole Proprietorship)
Jun, 2010 - Present
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15 years, 6 months
CLIENT INTERACTION *Liaise with clients. * ensure that the client needs and expectations are met. *Report back to clients. ACHIEVEMENT OF SERVICE LEVEL AGREEMENTS & TARGETS *Identify sales teams not achieving target and escalate non performance to Call Centre & Sales manager for their action. *Monitor improvements and feedback from Sales Team to client. REWARD & RECOGNITION *Ensure that Incentive programs are implemented and managed for Sales Team. COMMUNICATION & PRESEN
Jun, 2010 - Present
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15 years, 6 months
Education
Jomo Kenyatta University of Agriculture and Technology
2006 - 2010
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4 years
Bachelors of Applied Science BASc, Computer and Information Sciences Support Services

Kenya
2006 - 2010
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4 years
Qualifications
Cisco Certified Network Professional
2008
Cisco Academy
Professional Networking Course with an international accreditation on various modern networking topologies.
2008