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@SorinOlteanu1986
Member since March 22, 2019
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SorinOlteanu1986

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Current job is Head of Customer Service. Working closely with the Team Leaders to deliver 24/7 services for our customer (with more than 15000 employees)including service desk, problem management, asset management, supplier management, and server monitoring activities, ITIL and JSOX compliance. We had 37+ colleagues based in our office in Iasi and 17+ onsite colleagues based in different EU Countries. Responsibilities included: Supporting Service Transitions and implementation Daily Teams Management Recruiting, organizing periodical appraisals, setting objectives and working with the teams towards their achievement; Performance Management Setting and promoting service quality improvements Keeping weekly meetings, involving everybody in contributing to quality Promoting a positive attitude and “self-managed” attitude;
$15 USD/hr
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