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Flag of United Kingdom basingstoke, uk, United Kingdom
Member since July, 2012
5 Recommendations

Aysha siddiqa 

✽✿ ▂ ▄ ▅ ▆ ▇ █ Welcome to my profile █ ▇ ▆ ▅ ▄ ▂ ▁ ✽✿ - if you're looking for marketing and business expertise & plans,research and all admin tasks you're in the right place. As an experienced seller on the freelancer platform. There's a great reason why - it is vital to me to provide my clients with exceptional quality services that produce tangible results, therefore ensuring customer loyalty and referrals ... my reviews say it all. Business Development Professional with over 15 years of solid work experience across a variety of sectors in both B2B and B2C demanding environments. From my long term working experience in the service industry I learnt how to meet and go beyond every customer's expectations with service that sells. Also I have handled and helped each type of customer in each type of setting. I understand that obtaining and maintaining loyal repeat business and spreading the business through these loyal customers is very important for each company. Thank you in advance for your time and consideration. I look forward to hearing from you soon. I do keep my Clients updated on a daily basis on the progress of any project by a comprehensive SS containing detailed info on every call outcome, Decision Markers' contact details, follow up notes and any other relevant fields as well as detailed reports on progress so that approach can be tuned already in the early stages of the project guaranteeing that we can aim for the project's success from start. Leads are fully qualified to meet agreed requirements and I am always looking forward to a chance of excelling and going that extra mile. Summary of Skills: - Senior call handler with a polite and confident manner - Long track record in delivering excellent customer service and exceeding sales targets in fast paced customer focused environments with high volume of call handling in both B2C and B2B. - Strong business and commercial acumen and Customer Service awareness enhanced throughout career by Sales/Customer Service training - Business Management and sales/customer service teams training and supervision experience - Strong Fact finding, research and negotiational skills - IT proficient inc Microsoft Office skills (IE, Word, MS Outlook, Excel), Siebel / Sietel, Citrix, Novell Groupwise, Acturis, Coronet, Caspian, Firefox, SalesForce, CallScriper other CRM billing and scripting software, etc Computer savvy and advanced internet user with Strong keyboard skills. - Accurate with high attention to detail yet fast worker - Flexible and easily adaptable to new situations. Quick learner with a positive can-do attitude. - Ability to multitask and to remain calm under pressure. Problem solver with analytical skills. - Target driven hard worker able to undergo duties both supervised and unsupervised - Self-starter, initiative taker, entrepreneur minded - Resilient character - Bilingual English-Portuguese Professional (UK based) with knowledge of European languages and English-Portuguese translation skills - Career minded individual looking to put skills and expertise to the best use taking professional and personal growth to the next level. I am reliable, flexible and have good attention to detail plus very computer literate and willing to work hard to work with businesses to help them achieve their goals. I have worked with freelancer for the last 3 years, done numerous jobs and always received excellent feedback. I look forward to working with you. :) ❤ ♥ ❥
$10 USD/hr
0 reviews
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Senior Tele marketing Executive

Nov 2010 - Feb 2011 (3 months)

o Carry out all types of sales activities like telemarketing, lead generation and business development o Responsible for handling end-to-end customer service for premium customers o Recorded the response of each customer on the telephone. o Handling up sell and cross sell of products to the new or existing customers o Responding customer queries and providing detailed information about the product o Logging orders on a log and monitoring the status regularly. o Interfacing with customers through phone

Tele marketing Executive

Jan 2009 - Oct 2009 (9 months)

o Responsible for the Answered, screened and transferred all inbound and outbound calls. o Receiving and processing customer orders by telephone/fax/ email. o Identifying, researching and resolving customer issues using computer database o Completing call logs and call reports o Making follow-up calls to customers whenever necessary o Generate sales leads and fix appointments with the potential buyers o Track, monitor and evaluate sales leads given to the sales team o Coordinate with the sales workfo

online Tele marketing Executive

Dec 2006 - Dec 2008 (2 years)

o Responsible for inbound and outbound calls and achievement of the sales target set by the bank. o Handling telephonic/online enquiries about other products offered by the bank. o Advising clients about various banking options and suggesting various schemes as per their needs. o Maintaining a good relationship with all regular and corporate customers by taking frequent feedback. o Demonstrate various selling techniques to increase sales. o Classify the different outbound calls as Cold, Warm and Hot de

Education maths

2006 - 2009 (3 years)


Tele sales training programme (2008)

Axis bank

- Reaching the decision maker, building credibility and rapport, maintaining control and closing the sale - Mastering effective probing, listening and questioning techniques and skills - Securing commitment, decision making and sales through your improved telephone selling skills - Handling and overcoming objections, complaints and problems - Maintaining motivation, drive and enthusiasm, ultimately leading to increased sales - Building stronger and mutually beneficial relationships with your customers by telephone

customer service training (2012)


Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer's need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.

diploma in project management (2012)


Project management involves the planning, organising, securing and managing of resources to achieve the successful completion of specific project goals and objectives. This course covers project management methodolog?, toolsets and documentation, and the project life c?cle including anal?sis, planning, design and evaluation. The course also includes a project management case stud?.


tele marleting


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