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@Vagtepes
Member since January, 2012
0 Recommendations

Vagtepes

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Technical minded, self-starter IT professional with more than 2 years of experience in IT support (1st and 2rd line). Proven track record of managing supporting and maintaining desktops and servers in domain network infrastructures. Qualified to industry standards, I enjoy following the latest changes in technology and apply this to my duties wherever relevant.
$15 USD/hr
23 reviews
4.2
  • 83%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 22%Repeat Hire Rate

Portfolio

Recent Reviews

Experience

IT Systems Engineer

Mar 2015

Working in a Digital Communications Agency, being part of a small team supporting the internal users in London office, as well as Europe and US branches. • Active Directory • Office 365/Office 2013. • Windows 7/8.1/10, MacOS • IPhone and iPad • VPN (Forticlient) • System Center Configuration Manager • Remote support over the phone or with remote support software such as RDP, , SCCM Remote Control, TeamViewer.

Call Center Agent / Data Entry Operator

Dec 2012

Tasked answering phone calls with professional manner, while performing data entry with speed and accuracy. Duties: o Process customer orders into the database o Answer calls professionally o Handle and resolve customer complaints o Provide customers with product information o Route calls to appropriate department

IT Administrator

Apr 2011 - Jan 2012 (9 months)

Responsible for the installation maintenance and repair of the Camp's IT equipment. Administering and troubleshooting a small domain based on Windows Server 2008. Have also been involved in training new team members. Duties: o Windows Server 2008 AD Administration such as creating or deleting user accounts in Active Directory, managing access levels to users, applying group policies, changing passwords and ensuring server backups. o Installing and troubleshooting software such as Windows XP/Vista/7,

Education

null

2005 - 2013 (8 years)

Certifications

Comptia A+ (2013)

Comptia

CompTIA A+ certification is a vendor neutral certification that covers numerous technologies and operating systems from such vendors as Microsoft, Apple Inc., Novell and some of the Linux distributions. Topics of the Essentials/Core examination include IRQs, direct memory access, and practical computer repair, including the installation and repair of hard drives, modems, network cards, CPUs, power supplies, PDAs, and printers. The focus of the exam is not theory, but practice. Sometimes graphics are used in exam questions. Topics included in the Operating Systems Exam include memory management, configuration files, and historical operating environments rather than newer, cutting edge technologies.

MCTS Configuring Windows 7 (2013)

Microsoft

Configuring Windows 7

MCP (2013)

Microsoft

Microsoft Certified Professional

MCITP (2013)

Microsoft

Windows 7, Enterprise Desktop Support Technician

MCSA (2013)

Microsoft

Microsoft Certified Solutions Associate

Publications

N/A

N/A

MCITP

Windows 7, Enterprise Desktop Support Technician

Certifications

  • Numeracy 1
    92%
  • US English Level 1
    85%
  • UK English 1
    83%

Verifications

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