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- 67%Jobs Completed
- 100%On Budget
- 100%On Time
- N/ARepeat Hire Rate
Custom Project Mar 06 2012 12:57:14
“great job... did what he was supposed to do, and got good results. definitely hiring material.”leschal 5 years ago
Department ManagerAug 2004 - Jun 2009 (4 years)
Initiate customer contact and handle inbound sales and service calls. Manage a department sales team with response to agent metrics and accountability. Provide help desk technical support for customers and agents via phone, chat and email. Accurately filed employee records and maintained sensitive information on a shared VPN. Suggested new mail retrieval system, which reduced filing errors and increased productivity by 60%.
Certification2011 - 2012 (1 year)
General CertificationsNew Horizons IT Technical Institute
IC3, A+, Network+
General CertificationNational Telecommuting Institute
Attended NTI University in January 2012 for all telecommunication skills.