Profile image of Vahlor

David Neubauer

and invite this freelancer
Flag of United States Troy, United States
Member since January, 2012

Sales, customer service, management, quality assurance, report analysis, scheduling, administration.

5.0 / 5
3.2 / 10

@Vahlor

  • 67%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Top Skills

  • Telemarketing
  • XML
  • Data Processing
  • Project Management
  • Data Entry
  • Excel
  • Sales
  • Testing / QA
  • Customer Support
  • MMORPG
  • Virtual Assistant
  • Fiction
  • Management
  • Technical Support
  • Phone Support
  • Order Processing
  • Desktop Support
  • VoIP
  • Microsoft
  • Firefox
+ show more

Recent Reviews

  • image of leschal Custom Project Mar 06 2012 12:57:14 $400.00 USD

    “great job... did what he was supposed to do, and got good results. definitely hiring material.”

    leschal Flag of United States 2 years ago.
    • Telemarketing
    • Hire me

Experience

Department Manager

Aug 2004 - Jun 2009 (4 years)

Initiate customer contact and handle inbound sales and service calls. Manage a department sales team with response to agent metrics and accountability. Provide help desk technical support for customers and agents via phone, chat and email. Accurately filed employee records and maintained sensitive information on a shared VPN. Suggested new mail retrieval system, which reduced filing errors and increased productivity by 60%.

Education

Certification

2011 - 2012 (1 year)

Certifications

General Certifications

IC3, A+, Network+

General Certification

Attended NTI University in January 2012 for all telecommunication skills.

Badges

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  • The Adventurer

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  • The Perfectionist

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  • The Verified

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