Agile Product Owner, Scrum Master, and Business Analyst with over 4 years of experience delivering solutions across logistics, insurance, and enterprise platforms. Skilled in backlog management, requirement elicitation, stakeholder collaboration, and Agile facilitation, I bridge functional and technical teams to ensure clarity, efficiency, and measurable outcomes. My professional journey spans leading product development for logistics rules engines, driving enterprise application enhancements, and optimizing workflows through ServiceNow and AI automation. I have successfully leveraged Microsoft Copilot custom agents and GitHub Copilot to automate product ownership tasks, streamline story generation, estimation, and PI planning, resulting in improved delivery efficiency and team productivity. Beyond product ownership, I bring strong expertise in customer support chat operations, ensuring seamless client interactions and issue resolution. I have conducted interviews, performed candidate screening and evaluations, and provided coaching to enhance team capabilities and foster professional growth. My leadership style emphasizes transparency, collaboration, and continuous improvement, enabling teams to adapt quickly to change while maintaining focus on business goals. With hands-on experience in tools such as Pega Studio, Splunk, Dynatrace, Oracle DB, VersionOne ([login to view URL] Agility), Octane, and ServiceNow, I combine technical proficiency with business acumen to deliver end-to-end solutions. My background includes developing business plans, analyzing market trends, and aligning product updates with organizational objectives. I have worked across diverse domains, including logistics operations at FedEx, insurance processes at Suncorp, and enterprise platform enhancements at Allstate, consistently driving efficiency and innovation. I am passionate about applying Agile principles, AI-driven productivity, and human-centered leadership to create value for organizations and clients. Whether managing product roadmaps, facilitating Agile ceremonies, or coaching teams, I bring a results-oriented mindset and a commitment to excellence. My blend of certifications, technical expertise, and people-focused skills positions me as a versatile professional ready to contribute to projects that demand adaptability, innovation, and impact.