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72476, united states
It's currently 1:22 AM here
Joined January 12, 2011
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Samantha M.
@Virtualallstars
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72476, united states
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Award Winning Virtual Assistant with an Education to Match~!
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Portfolio Items
Psychology Research Paper
Fallen Within Banner Widget
Banner Design
Logo Design ASM
Wordpress Portfolio Site
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Experience
Call Center Quality Manager
Feb 2003 - Jan 2011 (7 years, 10 months)
Manager of Chat and Customer Email Support Protocol Division.
• Developed a Program used in the launch of a Fortune 500 company with over 1000 @home agents.
• Created and deployed the Q-Card (behavior Metric Analysis) structure for a major Online community.
• Consult with the “Big 3†in telecommunication for database needs.
Education
Masters of Science Mental Health
(2 years, 1 month)
Bachelors of Science
(5 years)
Qualifications
MOUS Excel and Work
Microsoft
Microsoft Office Certification in Excel and Word
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