-Drove service delivery and improved Enterprise IT services and products to 20,000+ end users in a fast-paced IT firm with 50+ corporate customers.
-Performed 30 on-site visits to develop partner solutions.
-Provided IT support services, troubleshooting and system operation.
-Quickly solved 20+ customer issues daily with 95% success.
-Designed from scratch and led migration to a new 2008 R2 domain, including migration of all users accounts, computer accounts, and Exchange mailboxes.
IT support specialist
Oct 2015 - Feb 2019 (3 years, 4 months)
-Installed and maintained company’s computer systems and network.
-Performed upgrades and installed updates.
-Completed troubleshooting and repair when computers had problems.
-Assisted office staff with computer application questions.
-Conducted computer technology training with all new staff.
-Recommended computer products and applications to improve productivity.
Oct 2010 - Apr 2014 (3 years, 6 months)
-Provided technical assistance to customers on inbound telephone tech support calls.
-Used remote access to perform troubleshooting when needed.
-Walked customers through step-by-step process for troubleshooting hardware issues.
-Assisted customers with anti-virus program installations and virus removals.
-Used good problem-solving skills for troubleshooting problems.
-Used great customer-service skills.