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Flag of United States charlottesville, United States
Member since June, 2012
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Office Manager

Feb 2011

o Oversaw complete restructuring of billing procedures o Marketed the clinic through traditional and internet-based outlets o Performed billing for four individual contractors within the practice o Represented the clinic at networking and marketing functions o Oriented new therapists to clinic procedures o Performed all reception, accounting, and intake tasks.

Senior Front Desk Associate

May 2010 - Mar 2011 (10 months)

o Oversaw opening and closing of the clinic in the absence of management o Handled client complaints effectively and thoroughly o Assisted in raising sales goals and client satisfaction o Maintained collections of accounts overdue o Improved advertising through social networking o Chaired the Susan G. Komen fundraising event o Administered intake of new clients o Coached new employees on sales procedures and use of booking software

Office Administrator

Jun 2007 - Nov 2007 (5 months)

o Prepared reports on customer purchases to improve marketing o Invoiced customer purchases o Processed accounts receivable o Managed shipping of products o Developed new product versions o Responded effectively to customer inquiries o Processed products and reported results to clients

Computer Tech/Customer Service Associate

Nov 2003

o Maintained computer systems monthly o Diagnosed and repaired technical issues as needed o Set up and trained employees in using specialized design, billing, and payroll software o Expedited intake of new merchandise o Assisted customers with gift purchases o Audited the cash drawers at open and close


BS- Business Administration

2008 - 2012 (4 years)


MOS (2006)


Microsoft Office Suite certified


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