Abdul Gaffar M.

A professional with 10 years of diversified experience in BPO, manufacturing and trading industries. I wish to pursue greater challenges in the areas of Data Science, Operations Management, Process Improvement, and Automation Some of the key achievements in my current role as process improvement manager are listed below: Special Achievements: ● Data Science Projects– Worked on multiple projects targeted on survey responses, cost reduction, Improving SLA performance, efficiency, and attrition reduction ● Data Visualization Spoc - Converted multiple reports on power BI/Tableau/Google data studio platforms that enabled easy data interpretation/Analysis and connected with Google Analytics for review usage ● Lean Management/Six sigma projects - Has worked on multiple projects and initiated a lean mechanism across all teams ● Project SDA - Worked as a business analyst for Robotics Process Automation for multiple processes ● Innovation lead - Created an organization-wide idea generation project (Bright Idea) ● Balanced Scorecard – Created performance management metrics for multiple teams