I am an Arabic native speaker with excellent command of English language, I can transcribe and translate between English and Arabic languages in a professional manner without using automated translation methods.
I am an expert in data handling tasks, I have solid experience in Microsoft Office Suite and general computer literacy.
I am currently an Operations Officer at the National Bank of Egypt; It is a back office job where I handle account openings, loan and overdraft operations, transfers, monitoring expenses and income accounts, trade finance, check collection and many other tasks.
My certifications are:
1- Bachelor degree in Commerce - Accounting.
2- Diploma in English Literature.
3- Diploma in Arabic Literature.
I am responsible of handling back office operations including but not limited to transfers, check collections, LGs, LCs, SMEs accounts electronic services, trade finance operations and government payment systems.
I also am responsible of achieving sales figures of some of the services mentioned above.
Customer Service Officer
Piraeus Bank Egypt
Mar 2015 - Feb 2016 (11 months, 1 day)
I used to handle customers' requests, complaints and inquiries, about a wide range of services including saving and checking accounts, debit, credit and prepaid cards, electronic services, loans and deposits.
Also I was responsible of achieving sales figures of assets and liabilities and trade finance operations.
Bachelor Degree of Commerce
Suez Canal University, Egypt 2009 - 2013
Business English and Soft Skills
Studied Business English and soft skills through a lot of activities including seminars, presentations and role plays.
American Language Course
Egyptian Ministry of Defense Language Institute
Studying and practicing American English at all aspects; Reading, Writing, Speaking and Listening.
Contact Ahmed Saber Sayed Hanafi D. about your job