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Aishat K.

@aishatk5

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AI Video| Social Media |Email Marketing Specialist

$12 USD / Hour

ใƒป

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Nigeria (2:20 PM)

ใƒป

Joined on December 16, 2025

$12 USD / Hour

ใƒป

A stranger opens their phone, lands on your page, scrolls for three secondsโ€ฆ and leaves. ๐–๐ก๐š๐ญ ๐ข๐Ÿ ๐ญ๐ก๐จ๐ฌ๐ž ๐ญ๐ก๐ซ๐ž๐ž ๐ฌ๐ž๐œ๐จ๐ง๐๐ฌ ๐ญ๐ฎ๐ซ๐ง๐ž๐ ๐ญ๐ก๐š๐ญ ๐ฌ๐ญ๐ซ๐š๐ง๐ ๐ž๐ซ ๐ข๐ง๐ญ๐จ ๐š ๐Ÿ๐จ๐ฅ๐ฅ๐จ๐ฐ๐ž๐ซ, ๐š ๐Ÿ๐š๐ง, ๐จ๐ซ ๐š ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ? Social media ๐ข๐ฌ๐ง'๐ญ ๐š ๐ ๐ฎ๐ž๐ฌ๐ฌ๐ข๐ง๐  ๐ ๐š๐ฆ๐ž, ๐ข๐ญ'๐ฌ ๐š ๐ฌ๐œ๐ข๐ž๐ง๐œ๐ž. If your content doesnโ€™t grab attention immediately, even the best brands disappear in the noise. Most businesses struggle because they post "noise," not "signals." ๐“๐ก๐ž ๐‚๐จ๐ฆ๐ฆ๐จ๐ง ๐๐ข๐ญ๐Ÿ๐š๐ฅ๐ฅ๐ฌ ๐ˆ ๐’๐จ๐ฅ๐ฏ๐ž: โ— The Engagement Gap: Posting daily but seeing zero interaction. โ— The Invisibility Trap: Content that blends into the feed instead of breaking it. โ— The 3-Second Hook: Videos that fail to stop the thumb from moving. โ— The Random Acts of Content: Posting without retention analysis or a data-backed strategy. ๐€๐ฌ ๐š ๐‚๐จ๐ง๐ญ๐ž๐ง๐ญ ๐’๐œ๐ข๐ž๐ง๐ญ๐ข๐ฌ๐ญ, ๐ˆ ๐๐ซ๐จ๐ฏ๐ข๐๐ž ๐ญ๐ก๐ž ๐…๐จ๐ซ๐ฆ๐ฎ๐ฅ๐š ๐Ÿ๐จ๐ซ ๐†๐ซ๐จ๐ฐ๐ญ๐ก: โ— Strategic Management: Every post has a clear purpose, an optimized target audience, and an analytical goal. โ— High-Impact Visuals: Scroll-stopping video editing and visual design engineered for split-second attention spans. โ— Audience Alignment: Content frameworks and creative assets structured to resonate with your specific niche. โ— The Consistency Engine: Building visibility and trust through a disciplined, predictable publishing system. Stop guessing what works. Start using a strategy that people actually watch, remember, and act on. ๐‚๐ฅ๐ข๐œ๐ค ๐ญ๐ก๐ž ๐ฆ๐ž๐ฌ๐ฌ๐š๐ ๐ž ๐›๐ฎ๐ญ๐ญ๐จ๐ง ๐ง๐จ๐ฐ. ๐‹๐ž๐ญ'๐ฌ ๐š๐ฎ๐๐ข๐ญ ๐ฒ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ซ๐ซ๐ž๐ง๐ญ ๐œ๐จ๐ง๐ญ๐ž๐ง๐ญ "๐Ÿ๐จ๐ซ๐ฆ๐ฎ๐ฅ๐š" ๐š๐ง๐ ๐ฉ๐ข๐ง๐ฉ๐จ๐ข๐ง๐ญ ๐ญ๐ก๐ž ๐ž๐ฑ๐š๐œ๐ญ ๐›๐จ๐ญ๐ญ๐ฅ๐ž๐ง๐ž๐œ๐ค ๐ก๐จ๐ฅ๐๐ข๐ง๐  ๐›๐š๐œ๐ค ๐ฒ๐จ๐ฎ๐ซ ๐ ๐ซ๐จ๐ฐ๐ญ๐ก.

Verifications

Accept rate

100%

Portfolio

Portfolio

13924652
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13924652
13924593
13924586
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Reviews
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Experience

General Virtual Assistant & Customer Support

May, 2025 - Present

โ€ข

1 year

Springvilla Hub

May, 2025 - Present

โ€ข

1 year

Checked and replied to all customer emails (inbox zero achieved) Logged customer requests and complaints in spreadsheet/CRM Followed up on unresolved issues from previous day Updated order tracking sheet with new statuses Scheduled appointments and confirmed meetings via email Flagged urgent messages for priority handling Result: Improved response time, organized records, and smoother daily operations.

May, 2025 - Present

โ€ข

1 year

Virtual Assistant

Mar, 2025 - May, 2025

โ€ข

2 months

Spectra

Mar, 2025 - May, 2025

โ€ข

2 months

Provided admin and customer support services Supported multiple clients remotely Maintained reliability and communication

Mar, 2025 - May, 2025

โ€ข

2 months

Live Chat Support Assistant

Jan, 2025 - Mar, 2025

โ€ข

2 months

HelpDesk Connect

Jan, 2025 - Mar, 2025

โ€ข

2 months

Handled real-time customer chats Answered questions related to services and policies Escalated complex issues when necessary

Jan, 2025 - Mar, 2025

โ€ข

2 months

Education

Ahmadu Bello University

2022 - 2025

โ€ข

3 years

Bsc. Hospitality Management

Flag of

Nigeria

2022 - 2025

โ€ข

3 years

Qualifications

Introduction to CRM & Customer Support Tools

2023

LinkedIn Learning

Covered basics of CRM systems, ticket management, logging customer interactions, and follow-up processes.

2023

Communication Skills for Customer Support

2024

Coursera

Focused on clear written communication, handling difficult customers, and maintaining a professional tone in email and live chat support.

2024

Virtual Assistant Skills Training

2024

Udemy

Training in administrative support, email and calendar management, task coordination, and remote work best practices.

2024

Publications

Getting Started as a Remote Virtual Assistant

2024

Freelance Starter Hub

An introductory resource covering essential skills, tools, and daily responsibilities for beginners entering virtual assistance and remote customer support roles.

2024

Handling Customer Complaints Without Escalation

2023

Customer Support Insights

Focuses on real-world approaches to managing customer complaints calmly, documenting issues properly, and resolving concerns to improve customer satisfaction and retention.

2023

Daily Workflow Systems for Virtual Assistants

2024

Remote Work Resources

Explains simple task management and organization systems used by virtual assistants to manage inboxes, customer requests, and daily admin tasks efficiently while working remotely.

2024

Certifications

Freelancer Orientation

Freelancer Orientation

P

Preferred Freelancer Program SLA

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