Alyson B.

## BIO **Alyson J. Burch** 1449 East Crossing Lane Mt. Pleasant, SC 29466 [[login to view URL]][1] [login to view URL] **Education:     Bachelor of Arts in Communication Studies**                         College of Charleston, Charleston, South Carolina,                         December 2003 graduate **Experience:    -** CM3 Media, LLC, Mt. Pleasant, SC – Held the position of  Customer Service and Account Manager as well as Administrative Assistant. Worked with Constant Contact and SalesForce helping generate new client leads. Handled customer service calls, scheduled and responded to service calls, preformed troubleshooting with clients, set up and managed customer accounts with CM3 Media’s Message Control System (MCS) backend and dashboard, trained new and existing customers on the MCS, and managed the shipping and receiving of all inventory.  September 2011 – April 2012   - American Media Services - Interactive, LLC, Mt. Pleasant, SC – Held the position of Customer Service and Account Manager as well as Administrative Assistant. Handled customer service calls, scheduled and responded to service calls, preformed troubleshooting with clients, set up and managed customer accounts with The Message Works (AMSi’s daughter company) Message Control System (MCS) backend and dashboard, trained new and existing customers on the MCS, managed the shipping and receiving of all inventory, and maintained all client and vendor files.  July 2009 – September 2011     **-** American Media Services, LLC, Mt. Pleasant, SC – Held the position of Legal Administrative Assistant. Assisted both the CFO and General Counsel on various tasks, handled all data entry, and processed all 1099’s. Daily tasks included maintaining all office filing for both vendors and AMS’s various entities, answering the phones, scheduling service calls, ordering and maintaining office supplies.  March 2006 – July 2009   ## Area of Expertise **Skills:              -** Software and Program Proficiency: SalesForce, Constant Contact, Quickbooks, Adobe Acrobat, Microsoft Office Suite, Windows 2000/XP.   **-** Intermediate with Adobe Creative Suite